Customer Relationship Management

What we do

As a company, offering a good product to your customers is no longer enough. You need well-informed sales people who can connect with (prospective) customers in a highly personalised way. Furthermore, your customers then want to feel engaged and want to be able to reach the company with their feedback or complaints.

That’s where a good Customer Relationship Management (CRM) tool comes in. Do you think you have what it takes to contribute to one of our CRM teams? Do read on! 

Our ultimate goal

We want to ensure that our customers can engage as fluently with their customers as possible. By providing them with a CRM tool that responds perfectly to their needs, we guarantee them maximum transparency. At delaware, we offer our customers no fewer than three possible technologies to help them excel in their customer contacts. 

Three technologies on offer

delaware’s CRM offering consists of three technologies: Salesforce, Microsoft Dynamics 365 Customer Engagement and SAP Customer Experience. Each one with its own strengths, but all aimed at providing our customers the best possible solution for their situation. What’s more, they all work seamlessly with their respective ERP programs. That means that we offer three highly competitive and cutting-edge technologies that are sure to take our customers to the next level. 

We are business analysts who depart from the customer’s reality.  We try to understand how they work and what their processes look like. Only then can we fully demonstrate our expertise.
Stijn Wijndaele

Ready to go?

Working as a CRM consultant, you get to combine your passion for IT with thinking – and working – outside of the box: 

  • You are at the front of the queue when it comes to discovering innovations in the technologies you use.
  • Your creative edge will definitely help you to get all the target groups at our customers over the line; be it people working in sales, marketing or customer service.
  • Thanks to your empathetic side, you can get to the essence of what our customers need and provide a solution made for them.
  • Do you want to combine your technical edge with the dynamic nature of CRM environments? Check out the available vacancies below!

jobs in crm

Salesforce Lean Business Analyst

Matches:  CRM

Scalefactory, a young Ghent-based scale-up in Salesforce software, recently teamed up with delaware to accelerate their mutual growth ambitions. Scalefactory shares their knowledge of Salesforce, and delaware in turn helps them to maximize their growth and expand their integration expertise. As such, we offer the best of both worlds: a buzzing and dynamic scale-up environment with the security of an established partner.  To put it in the words of Stijn, partner at Scalefactory: “Both companies have a shared appreciation for a hands-on, no-nonsense approach, and we’re both committed to customer excellence and quality.”. A match made in heaven between two companies that complement each other to a T.

We’re looking for a lean and mean experienced Salesforce Business Analyst that can help shape and realize the dreams of this exciting partnership. Join us to be part of the Salesforce growth story! 
 

Dynamics 365 CE Developer

Matches:  CRM

You have plenty of experience writing code for CRM solutions, and can prove your coding skills for Microsoft Dynamics 365 Customer Engagement solution.

You have the commercial insight to put yourself in the shoes of the customer, understand their reality and translate the functional blueprint into a technical architecture or solution. As a mature, technically skilled developer, your stay involved and engaged throughout the project implementation cycle, even after the go-live.

You are ambitious, flexible and eager to take on a varied range of projects, with topics as Sales, Customer Service, Marketing, Portals, ERP integrations and Business Intelligence to name but a few. You are keen on growing and diversifying your architectural skills by designing integrations with other solutions.

You like to prove yourself as a great team player by supporting your Sales colleagues during the presales process, contributing to the rapid growth of our team. You are committed to expand your knowledge by staying up-to-date on the latest technologies in your field.

 

Solution Architect for Dynamics 365 CE

Matches:  CRM

You have a passion for solution design and want to engineer innovative solutions together with our customers, based on the Microsoft Dynamics 365 Customer Engagement stack. You have the capability to put yourself in the shoes of the customer, to challenge and inspire them. To achieve this you combine technical and functional knowledge. You can move your customers to adopt best practice, to think in terms of end-to-end processes and to build a sustainable reference architecture (scalable, maintainable and performant). During the implementation phase you stay involved in projects and guide the implementation team.  

You will be involved in delaware innovation initiatives, meaning you’ll collaborate with colleagues specialized in Azure, D365 ERP, Microsoft Teams, … to design integrated solutions. You are committed to expand your knowledge by staying up-to-date on the latest technologies in your field and mentoring your less-experienced colleagues.

Junior Lean Business Analyst

Matches:  CRM

Scalefactory, a young Ghent-based scale-up in Salesforce software, recently teamed up with delaware to accelerate our mutual growth ambitions. By taking Scalefactory under our wings as a new delaware spin-off, we are expanding our portfolio with new Salesforce knowledge and expertise. Scalefactory, on the other hand, can keep on growing its business independently while being supported by an international consultancy firm. Together, we will go the extra mile to optimize business processes and make Salesforce work end-to-end for our mutual clients. In short, it is a cultural match made in heaven between two companies whose technical skills complement each other to a T.

We’re looking for a lean and mean Salesforce Business Analyst that can help shape and realize the dreams of this exciting partnership. Join us to be part of this unique story! 

meet the team

Antoine Petit

SAP CRM
“I really like the spirit at delaware. You can see that everyone shares the values and carries them at heart. There is always something new to learn and it’s also very rewarding to guide younger colleagues.”
 

Stijn Wijndaele

Salesforce
“The Salesforce team was born as a start-up that's been integrated into delaware. That way, we have the best of both worlds: the dynamic start-up buzz combined with the stability of an established partner. It also means that you have many opportunities to learn, sometimes fall and also pick yourself back up. Both companies have a shared appreciation for a hands-on, no-nonsense approach, and we’re both committed to customer excellence and quality.”

Céline Dufour

Dynamics Customer Engagement
“The Dynamics Customer Engagement team has grown quite significantly over the years but we’ve really managed to keep that closely-knit family-like atmosphere. I can easily talk to my fellow team members when I have something on my mind and I feel valued when I do.”