Customer Relationship Management

Customer Relationship Management

CRM

What we do

As a company, offering a good product to your customers is no longer enough. You need well-informed sales people who can connect with (prospective) customers in a highly personalised way. Furthermore, your customers then want to feel engaged and want to be able to reach the company with their feedback or complaints.

That’s where a good Customer Relationship Management (CRM) tool comes in. Do you think you have what it takes to contribute to one of our CRM teams? Do read on! 

Our ultimate goal

We want to ensure that our customers can engage as fluently with their customers as possible. By providing them with a CRM tool that responds perfectly to their needs, we guarantee them maximum transparency. At delaware, we offer our customers no fewer than three possible technologies to help them excel in their customer contacts. 

Three technologies on offer

delaware’s CRM offering consists of three technologies: Salesforce, Microsoft Dynamics 365 Customer Engagement and SAP Customer Experience. Each one with its own strengths, but all aimed at providing our customers the best possible solution for their situation. What’s more, they all work seamlessly with their respective ERP programs. That means that we offer three highly competitive and cutting-edge technologies that are sure to take our customers to the next level. 

We are business analysts who depart from the customer’s reality.  We try to understand how they work and what their processes look like. Only then can we fully demonstrate our expertise.
Stijn Wijndaele

Ready to go?

Working as a CRM consultant, you get to combine your passion for IT with thinking – and working – outside of the box: 

  • You are at the front of the queue when it comes to discovering innovations in the technologies you use.
  • Your creative edge will definitely help you to get all the target groups at our customers over the line; be it people working in sales, marketing or customer service.
  • Thanks to your empathetic side, you can get to the essence of what our customers need and provide a solution made for them.
  • Do you want to combine your technical edge with the dynamic nature of CRM environments? Check out the available vacancies below!

Jobs in CRM

here's a selection of recent jobs in this field, click the button below to find all open positions 

Solution Architect for Dynamics 365 CE

Matches:  CRM

You have a passion for solution design and want to engineer innovative solutions together with our customers, based on the Microsoft Dynamics 365 Customer Engagement stack. You have the capability to put yourself in the shoes of the customer, to challenge and inspire them. To achieve this you combine technical and functional knowledge. You can move your customers to adopt best practice, to think in terms of end-to-end processes and to build a sustainable reference architecture (scalable, maintainable and performant). During the implementation phase you stay involved in projects and guide the implementation team.  

You will be involved in delaware innovation initiatives, meaning you’ll collaborate with colleagues specialized in Azure, D365 ERP, Microsoft Teams, … to design integrated solutions. You are committed to expand your knowledge by staying up-to-date on the latest technologies in your field and mentoring your less-experienced colleagues.

Digital Project Manager

Matches:  CRM

You’ll take on lots of responsibilities in the role of Senior Digital Project Manager:

  • As a project manager you’ll monitor your projects – are they still on track in terms of scope, budget, resources and timing? Rather than managing your projects in a spreadsheet, you’ll take a hands-on and agile approach.
  • As you understand the many different facets of the project, you’ll bridge the gap with technical consultants (on a conceptual level) and guide them to make sure the solution fits like a glove.
  • You’ll build a valuable partnership with the customer, who’ll use you as a sounding board and source of inspiration for their digital marketing projects.

for this position you work mainly from the delaware Ghent office and you are flexible to travel to clients within Flanders.

meet the team

Antoine Petit

SAP CRM
“I really like the spirit at delaware. You can see that everyone shares the values and carries them at heart. There is always something new to learn and it’s also very rewarding to guide younger colleagues.”
 

Stijn Wijndaele

Salesforce
“The Salesforce team was born as a start-up that's been integrated into delaware. That way, we have the best of both worlds: the dynamic start-up buzz combined with the stability of an established partner. It also means that you have many opportunities to learn, sometimes fall and also pick yourself back up. Both companies have a shared appreciation for a hands-on, no-nonsense approach, and we’re both committed to customer excellence and quality.”

Céline Dufour

Dynamics Customer Engagement
“The Dynamics Customer Engagement team has grown quite significantly over the years but we’ve really managed to keep that closely-knit family-like atmosphere. I can easily talk to my fellow team members when I have something on my mind and I feel valued when I do.”
 

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