Service Delivery Manager

Salesforce, CRM, some experience, consultant
Belgium

When the customer is satisfied and all team members are focused and aligned—that’s when you’re at your best.
As a Service Delivery Manager, you’re the go-to person to keep everything on track.
The right quality, the right budget, the right time.


If you’re always proactively looking for new ways to improve the client’s experience and enjoy staying close to your clients – even after the deal is signed – then you’ll fit right in with the #peopleofdelaware.

Who are we?

At delaware, our managed services team supports over 350 customers globally, with 300+ service professionals. We provide Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce. From early assessments to long-term support, we’re there for every step of the service lifecycle.

delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liege and Wavre. We also work where we work best, when we work best. But we also spend a lot of time connecting and working together with our customers on-site. That’s where the magic happens.

picture_Evelien_Blondé

more info about this job?

Evelien Blondé

What will you be doing?

As a Service Delivery Manager, you will lead several managed services contracts across Microsoft, SAP and Salesforce. 
You act as the trusted bridge between the customer and delaware, translating business needs into clear delivery actions while ensuring alignment between expectations, teams, and commitments.
Your main objective? Making sure we deliver what we promised—and more—within quality, time & budget.


You also

● spot and shape new opportunities for your clients

● take ownership of both delivery and customer success

● continuously help clients to improve and grow with new initiatives and improvements

● build trust as a reliable advisor

● organize and coordinate people, timelines, and deliverables

Since this opportunity centers on customer follow-up in West and East Flanders (Kortrijk–Ghent axis), being located in this region is preferred. At the same time, we value flexibility, and you are open to supporting customers outside this area when needed.

Is there a match?

You’re quite the people-person. This means you’re a good communicator who knows how to deliver a message that inspires and convinces. Your organized way of working makes it easy for everyone to keep track of the objective. You’re proactive, commercially minded, and always one step ahead.


If you also:

● are fluent in both English and Dutch.

● have minimum 5 years of experience in a similar role with a background in SAP or Microsoft (functional knowledge)

● have a commercial mindset and attitude that allows you to spot opportunities, and you enjoy bringing your own added value to your customers.

● understand budgeting, planning, and cost control

● have a driver’s license

● You are ideally based in the Kortrijk–Ghent region, as this aligns with the main customer scope, and you demonstrate the flexibility to support customers outside this area when needed.


. . . then you are the Service Delivery Manager we are looking for!

Let's meet up!

Experience and proven expertise are much more important to us than your degree. So let’s connect to talk more about the job, your talents, your track record and your future with the #peopleofdelaware!

At delaware, we believe consultancy goes hand in hand with flexibility. Customers projects may occasionally require you to travel outside your usual work location, sometimes even abroad. While we take personal circumstances into account as much as possible, a certain openness towards mobility is an inherent part of the consultant role at delaware.

delaware is committed to creating an inclusive work environment that empowers all our people. A diverse workforce is the best guarantee of success for our employees, our customers, and our partners. 

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