Service Delivery Manager

Salesforce, CRM, some experience, consultant

Belgium

When the customer is satisfied and all team members are focused and aligned—that’s when you’re at your best.
As a Service Delivery Manager, you’re the go-to person to keep everything on track.
The right quality, the right budget, the right time.

If you’re always proactively looking for new ways to improve the client’s experience and enjoy staying close to your clients – even after the deal is signed – then you’ll fit right in with the #peopleofdelaware.

What will you be doing?

As a Service Delivery Manager, you will lead several managed services contracts across Microsoft, SAP and Salesforce.
Your main objective? Making sure we deliver what we promised—and more—within quality, time & budget.

You also:

● spot and shape new opportunities for your clients

● take ownership of both delivery and customer success

● continuously help clients to improve and grow with new initiatives and improvements

● build trust as a reliable advisor

● organize and coordinate people, timelines, and deliverable

more info about this job?

Evelien Blondé

Who are we?

At delaware, our managed services team supports over 350 customers globally, with 300+ service professionals. We provide Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce. From early assessments to long-term support, we’re there for every step of the service lifecycle.

delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liege and Wavre. We also work where we work best, when we work best. But we also spend a lot of time connecting and working together with our customers on-site. That’s where the magic happens.

Is there a match?

You’re quite the people-person. This means you’re a good communicator who knows how to deliver a message that inspires and convinces. Your organized way of working makes it easy for everyone to keep track of the objective. You’re proactive, commercially minded, and always one step ahead.

If you also:

● are fluent in both English and either Dutch or French

● have some years of experience in a similar role with a background in SAP and/or Salesforce and are willing to further enhance this knowledge

● understand budgeting, planning, and cost control

● have a driver’s license

. . . then you are the Service Delivery Manager we are looking for!

Let's meet up!

Experience and proven expertise are much more important to us than your degree. So let’s connect to talk more about the job, your talents, your track record and your future with the #peopleofdelaware!

Internal Sales Representative

Matches: sales, Salesforce, SAP, internal role, some experience

Do you get energized connecting with C-Levels on a daily basis talking about their business goals and challenges?

If you are an experienced professional on lead generation in a software or IT environment, we would love to hear from you.

Senior Salesforce Consultant

Matches: CRM, Salesforce, consultant, some experience, lot of experience

Are you passionate about helping clients transform and optimize their business processes through innovative platforms and solutions? Do you have a strong interest in Salesforce? Are you seeking a new opportunity with a fun, supportive team and inspiring clients? If so, our Salesforce team could be the perfect fit for you!

At delaware, our Salesforce team is a growing group of 60 dedicated professionals committed to helping our clients succeed by implementing and tailoring Salesforce solutions to their unique needs. If you thrive in a collaborative environment and have a proven track record in implementing CRM or ERP solutions, we’d love to hear from you!

Sales Manager - discrete manufacturing & Process Industries (Wallonia)

Matches: sales, Salesforce, SAP, internal role, lot of experience

Your expertise in selling Microsoft solutions or knowledge of discrete manufacturing or process industry gives you the edge to provide real value to clients. You are a dynamic and ambitious business developer with a proven track record in building and nurturing customer relationships.

You thrive on connecting with clients, understanding their unique challenges, and delivering tailored solutions. Pragmatic, proactive, and self-driven, you excel in fast-paced environments and adapt quickly to unexpected challenges.

Your network in the South region of Belgium will allow you to quickly expand our customer base. You are fluent in French, with solid communication skills in English and/or Dutch.

Business developer - Discrete Manufacturing

Matches: sales, SAP, internal role, some experience

Do you have a proven track record of driving sales growth, developing strategic sales plans? This might be the job for you.

If you are a results-oriented professional with excellent leadership skills and a passion for sales, we would love to hear from you.

Business Developer - European Union institutions

Matches: sales, Salesforce, SAP, internal role, some experience

We are looking for someone who is passionate about driving business growth within the European Union institutions (EUi) and who loves to build long-term relationships. The main focus will be European Union institutions, but you will also focus on other international institutions.

Together you come with a strong network in European Union institutions and a solid understanding of Microsoft and SAP technologies.

More than numbres at delaware

After more than twenty years at delaware, our CFO Veronique Derycke knows the company inside and out. At CFOconferenz 2025 by FDmagazine, she shared her insights on the role of finance in a fast-growing, international organization.

More than a slogan: WeCare

At delaware, WeCare is more than just a slogan, it fuels and empowers our purpose and dream. You're able to make an impact both at customers and on the world around you. 🌍 What matters to you, matters to us.

This is me, this is us!

Who? Us! The #peopleofdelaware.
We are all different, we are unique but we all share the same dream: together we want to shape the future and that… takes a genuine and dedicated mindset. Get to know here the #peopleofdelaware that joined the video and are living our delaware values daily.

#WeCare, a decade of devotion

Time flies when you’re having fun. The #peopleofdelaware have been making a difference for 10 years (!) with a positive and open-minded attitude and paying homage to our communal delaware DNA, through our #WeCare initiative. To honor and celebrate this majestic milestone, we’ll be fully engaged in the upcoming 10 days to make an even bigger impact.

your salary package

We offer a competitive salary net allowance, company car, insurances, mobile phone with subscription and laptop. But what sets us apart is that you can co-define your package. For example, why not opt for an electric car or lease an (e-)bike?

let’s innovate together!

In our view, innovation is everywhere: it’s in the cutting-edge technologies we use for our customers, it’s in the way we communicate and collaborate, it’s top of mind whenever we think of novel solutions to customer challenges. Join us and innovate with customers in delaware’s del20 innovation challenge. Or participate in one of our many harvest & innovation projects.

Best Possible You

Our close leadership is focused on qualitative over quantitative feedback. They have your back throughout the year and your whole career. We believe this is the best way to stay motivated and inspired. Simply to become the best possible version of yourself. We go for quality while keeping a close eye on quantity.

feel supported

Greatness is achieved by standing on the shoulders of giants. Our buddies assist starters while mentors provide longer-term career advice. Why not become a buddy or mentor yourself? Let a colleague stand on your shoulders and strive for greatness together.

training & development

The ideal consultant is a wonderful blend of hard and soft skills. But these skills need to be nurtured with fresh insights, bright ideas, new ways of working and more. Whatever you need to grow, the delaware Academy has something in store for you. Decide for yourself out of 50+ learning programs which training is right for you.

you’re in the driver’s seat

While you can count on all #peopleofdelaware for support, we count on you to take ownership. We’re convinced we’ll all go further if we let the #peopleofdelaware decide the direction of their career. So come and co-define your training and career path and let’s become smarter together.

celebrate together

#peopleofdelaware love to meet up regularly with colleagues at delaware events, team buildings, coffee chats, lunches and more. Because nothing’s more important than feeling connected.

flexible hours

Time is one of the most valuable assets each of us possess. Let’s use it wisely. We believe the right work-life balance comprises working from home, the office, at the customer’s site or any combination thereof. Let’s co-define the right mix for you.

WeCare

And we know you do too! Our company values guide us in being a socially responsible company. It’s part of our DNA. That’s why so many #peopleofdelaware personally invest part of their time in good causes like WeForest, the Special Olympics or the children’s education program `Fund Isaan´ in Thailand. How about you?

Service Delivery Manager

What will you be doing?

more info about this job?

Who are we?

Is there a match?

Let's meet up!

jobs

Internal Sales Representative

Senior Salesforce Consultant

Sales Manager - discrete manufacturing & Process Industries (Wallonia)

Business developer - Discrete Manufacturing

Business Developer - European Union institutions

recruitment process

related stories

More than numbres at delaware

More than a slogan: WeCare

This is me, this is us!

#WeCare, a decade of devotion

perks of the job

your salary package

let’s innovate together!

Best Possible You

feel supported

training & development

you’re in the driver’s seat

celebrate together

flexible hours

WeCare