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Citizens and businesses look at governments and public services to help them navigate today’s complexities, uncertainty and change. However, meeting their expectations and winning their trust – on a tight budget – requires a thorough redesign of existing processes and approaches. How can the public sector transform itself to thrive in our evolving landscape? Discover how delaware can help create smart and efficient digital public services for everyone.
Discover the future of Belgian government efficiency. Learn how trends and citizen demands shape the way in which the public sector should operate, while remaining cost-efficient and qualitative.
From local authorities, regional, national and global institutions to education and non-profit organizations: every actor in the public sector faces a series of typical challenges and risks. These include:
Citizens have become used to customized and digital services and expect the same level of convenience and transparency from government services. More than services and information, they even require participation in public decision-making. At the same time, budget constraints urge governments and public services to drive (cost-)efficiency and to do more with less.
As the world grows more diverse, government organizations need to increase diversity and inclusion amongst their workforce to build trust and citizen engagement. Additionally, offering inclusive services is just as important – yet, not easy in a world that’s rapidly shifting to digital. ‘One size fits all’ is no longer an option.
Citizen-centric services must be innovative and seamless. That’s why governments need to remove the barriers that impede innovation, equip their teams with new skills and foster a culture of continuous improvement. This way, they’ll make the public sector a more attractive place to work.
Complex legacy systems, budget constraints, resistance to change and security and privacy concerns: there’s a long list of challenges that hamper digital transformation in the public sector.
In spite of the above – and many other – hurdles, these are exciting times for the public sector to reshape their processes to become a future-proof government. When managed smartly, digital transformation and ecosystems can help to overcome the many challenges underway.
Technology has the power to transform both the way governments and public services work, and the way they interact with citizens and businesses. Embracing digital transformation helps authorities streamline processes to boost productivity and cut costs. Moreover, as repetitive tasks are automated, public servants win time to spend on valuable, citizen-centric tasks. In addition, new digital tools enable the smarter, faster, personalized communications that citizens have come to expect.
To access expertise and resources that they may not have in-house, public authorities increasingly join forces with internal and external stakeholders, like businesses, citizens, the academic world, etc., in ecosystems. Different than traditional public-private collabs, ecosystems put every player on an equal footing, which fosters co-innovation and co-creation and guarantees better results.
The following AI use cases illustrate how new technology helps public services improve productivity and decision-making while driving deeper engagement with citizens:
At delaware, we help governments and public services prepare for the future. Based on decades of expertise and experience in the public sector, we offer services ranging from optimizing the IT infrastructure or moving to the cloud, streamlining business processes and installing digital workplaces to helping authorities become AI-savvy, data-driven organizations.
In addition, our consultants can support you with strategic alignment and advice as well as the change and project management you may need to get everyone aligned.
delaware wants to have a sustainable impact and be relevant in the lives of citizens. By teaming up with governments and public services we co-create a digital society.Bart Peeters, Government & Public Services lead at delaware
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Government & Public Services lead
Connect with Bart on LinkedIn
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