Customer Relationship Management

Customer Relationship Management

What we do

As a company, offering a good product to your customers is no longer enough. You need well-informed sales people who can connect with (prospective) customers in a highly personalised way. Furthermore, your customers then want to feel engaged and want to be able to reach the company with their feedback or complaints.

That’s where a good Customer Relationship Management (CRM) tool comes in. Do you think you have what it takes to contribute to one of our CRM teams? Do read on! 

Our ultimate goal

We want to ensure that our customers can engage as fluently with their customers as possible. By providing them with a CRM tool that responds perfectly to their needs, we guarantee them maximum transparency. At delaware, we offer our customers no fewer than three possible technologies to help them excel in their customer contacts. 

Three technologies on offer

delaware’s CRM offering consists of three technologies: Salesforce, Microsoft Dynamics 365 Customer Engagement and SAP Customer Experience. Each one with its own strengths, but all aimed at providing our customers the best possible solution for their situation. What’s more, they all work seamlessly with their respective ERP programs. That means that we offer three highly competitive and cutting-edge technologies that are sure to take our customers to the next level. 

We are business analysts who depart from the customer’s reality.  We try to understand how they work and what their processes look like. Only then can we fully demonstrate our expertise.
Stijn Wijndaele

Ready to go?

Working as a CRM consultant, you get to combine your passion for IT with thinking – and working – outside of the box: 

  • You are at the front of the queue when it comes to discovering innovations in the technologies you use.
  • Your creative edge will definitely help you to get all the target groups at our customers over the line; be it people working in sales, marketing or customer service.
  • Thanks to your empathetic side, you can get to the essence of what our customers need and provide a solution made for them.
  • Do you want to combine your technical edge with the dynamic nature of CRM environments? Check out the available vacancies below!

jobs in crm

Internship

If you are looking for an internship to complete your studies or just want a first real working experience, even if you don’t know yet which way you want to go after graduation, then look no further and apply today!

SAP Logistics Senior Consultant

With us, you’re certain to be involved in a wide range of innovative SAP Logistics projects.

Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel.

Are you the SAP Logistics consultant who wants to grow along with us?  

Azure Architect

Never before have we seen a platform as perfect as Azure. It is the ideal public cloud solution. It is robust, reliable, secure and scalable. Providing advanced cloud-based solutions is just one of the many ways in which we at delaware demonstrate our commitment to innovation.

As Microsoft experts, we believe that Azure will be a critical pillar for us and many of our customers. With more than 15 years of experience, we know the technical landscape through and through. That is why we act as an expert implementation partner. We guide our customers through their entire cloud migration process.

If you are as enthusiastic about Azure as we are, chances are you will be satisfied with what we have to offer. Would you like to help our customers see the many opportunities that the cloud can offer them? Are you not only interested in building, but also redefining their entire IT landscape? Then read on!

Infrastructure Project Manager

You’re a born communicator. A people person. Assertive by nature but always willing to listen to what your expert colleagues have to say. Your keen overview on your projects enables other (development) teams and your customers to understand where the project is and what will be ready when. 
While you have a good deal of technical or infrastructural understanding (without necessarily being an expert), what you bring most of all to the table is a healthy combination of commitment, attitude and drive. 
If that sounds more or less like you, then we should talk!

Microsoft 365 Consultant

You strongly believe in the possibilities of Microsoft 365 and are passionate about helping people to be more productive and efficient at work.

You like getting to the root of an organization’s concerns, and are eager to help build pretty nifty solutions that improve the overall employee experience.

You know the platform inside out, which means customers can count on you as a skilled consultant to tell them whether or not it can meet their business challenges.

meet the team

Antoine Petit

SAP CRM
“I really like the spirit at delaware. You can see that everyone shares the values and carries them at heart. There is always something new to learn and it’s also very rewarding to guide younger colleagues.”
 

Céline Dufour

Dynamics Customer Engagement
“The Dynamics Customer Engagement team has grown quite significantly over the years but we’ve really managed to keep that closely-knit family-like atmosphere. I can easily talk to my fellow team members when I have something on my mind and I feel valued when I do.”
 

Stijn Wijndaele

Salesforce
“The Salesforce team was born as a start-up that's been integrated into delaware. That way, we have the best of both worlds: the dynamic start-up buzz combined with the stability of an established partner. It also means that you have many opportunities to learn, sometimes fall and also pick yourself back up. Both companies have a shared appreciation for a hands-on, no-nonsense approach, and we’re both committed to customer excellence and quality.”