Unlocking sustainable, customer-driven business models for utility companies

The utilities business model has changed radically over the past few years. Companies must optimize their operations to overcome new, digital-age challenges. As a utilities business, integrating and embedding innovative functionalities and tools in your operations generate direct added value and sustainable growth in an increasingly efficiency- and customer-driven economy.


The 3 Ds: challenges facing the utilities segment

Utility companies used to work in a linear, easily scalable way: simply producing and selling more led to increased revenues. However, digitalization and the scarcity of resources have changed this business model radically over the past few years. Nowadays, utility companies have to address three big challenges: the 3 Ds.

Both customers and regulators expect the utilities sector to reduce fossil fuel consumption and increase reliance on renewable energy. Enhancing the efficiency of production and distribution systems rather than extending the network is now the way to grow business.
Authorities are changing regulations to make it easier for any player or individual with a digital mindset to enter the utilities market. This is meant to boost innovation, but at the same time, it places the reliability of the network in jeopardy.
Merely signing a contract with the customer, measuring their consumption and sending a bill is no longer the way the industry works. Consumers have transformed into prosumers: they’re now producers themselves, integrating smart home solutions and managing their own assets, such as solar panels and batteries.

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“Our long-term relationship with delaware allows us to challenge each other and push our boundaries.”

Cristina Orodel - team manager of asset information management at De Watergroep

Jan Van der Steen
Industry Lead Utilities
Talk to Jan
"Let’s explore how we can develop new sustainable, customer-driven business models for your company."