Solutions for sales & marketing
by aligning interactions design, event-based communication and customer data, businesses can innovate and focus on exactly the right moments in the customer journey and deliver an effortless experience
Meeting customers’ expectation in the digital age
Customers are increasingly empowered, and their expectations are continuously rising. More than ever, offering a unique and consistent user experience across multiple channels is paramount to building valuable customer relationships. Only truly customer-obsessed businesses stand a chance in an increasingly customer-centric world.
Working from home – even when it’s mandatory – has a lot of advantages: no commute, the ability to work in silence (for some), pets to keep you company… But when remote working becomes the standard instead of the exception, there are quite a few drawbacks as well. One of the main issues is the lack of connection between company and employee. How are workers feeling? What tools and support measures do they need to do their jobs? Luckily, setting up a short remote survey to gather insights and make informed decisions has never been easier.
The core of effortless experience is to remove friction to boost success, for customers as well as employee. What does that mean for your enterprise architecture and software infrastructure? Which tools should you use, and how should they interact? How can data move through the organization in a way that empowers employees and delights customers? Software architect Wim Meerschman sketches out an elegant and powerful solution.
ERP systems are indispensable for the modern business: they facilitate the exchange of data, optimize processes and make it possible to adapt to a changing environment. In recent years, the ERP landscape itself has changed quite a bit as well, with cloud ERP, next-gen ERP and no-code development competing for attention. But what’s the bigger picture here, and how can businesses better align their ERP systems with their goals? delaware partners and ERP experts Steven Lenaerts and Folker Lamote bring some much-needed clarity.