Omnichannel Experience

With 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete.

UX & design

Experience design isn’t about building a good-looking website. It is about translating the visitor’s actual needs at every step in the customer journey into an intuitive surfing experience. Discover why UX & design are key to engaging users.

Creating the right content for the right persona is a must. Based on captured insights, we map your existing content onto the content needs of each persona. Using a solid content marketing approach, we build a website that delivers the information and stories your users are looking for.
Based on the content inventory, we build an information architecture that ensures content is accessible through intuitive click paths.
Wireframing involves building the skeleton of the website and discussing functionalities and experience independently from colours and images. These can then be assembled into a clickable prototype for user testing.
Last but not least, we develop a visual identity that reflects your brand identity and supports the click paths of the users and your conversion goals. An engaging design is about so much more than pretty pictures.

with 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey

Omnichannel platforms

Offer a single, unified experience to your customers – no matter which channel they use

With the right omnichannel platform, you can deliver the “buy anywhere, fulfil anywhere” experience that customers expect today.

Delivering an omnichannel experience may be a challenging task, but the right platform simplifies integration and provides a more cohesive and personalized experience across all touch points. What you get is a ‘single source of truth’ solution that accelerates business decision-making.
Customers have become used to receiving individual attention from brands. They want to feel valued and appreciated. To pull this off, you need to know your customers to the core by combining data and information that resides across your organization.
Creating an omnichannel approach is not simply the domain of the marketing department. It is just as much about organizational alignment and strategy as it is about technology.
Becoming a customer-centric organization that lives and breathes omnichannel does not happen overnight. Our agile approach allows you to start quickly but realistically. Together, we tackle this daunting challenge step by step, in manageable phases.

Customer engagement & commerce

Deliver intelligent, trustworthy customer experiences across all channels

Customer engagement & commerce is about creating consistent, high-quality, personalized customer experiences both online and offline in order to build strong, lifelong client relationships.

Whether you are in B2C or B2B, what counts for your customer is “me”. Their experience, their preferences, their needs, and how these are met – across all of your platforms. Knowing your customer to the core is key to your business success.
The intelligent recipe for success is to bring customer data, machine learning technology and microservices together in order to power real-time customer engagements across sales, service, marketing, commerce and beyond.
The biggest single differentiator in today’s omnichannel world is the quality of customer experiences. Enable your customers to experience magical moments when they interact with you.

Identity management

Understand your customers and turn them into loyal brand advocates via seamless experiences

Identity management is about creating a single user profile for each customer, starting from their first interaction with your enterprise, which then allows you to offer smooth and personalized customer experiences across all of your channels.

Increase conversion by identifying your customers at their point of entry and offering them tailored products and services. Tying user identity data to purchasing behaviours allows you to optimize your audience segmentation and acquisition campaigns.
Know your customers to the core. Sending personalized content at any point in their journey, setting-up well-suited loyalty programs and rewarding brand ambassadorship ensures lifetime value and loyalty.
Using an identity management platform will help you collect and manage identity data in an organized and actionable way. Each single user profile contains the preferences, behaviour and consent information of one customer.
Let shoppers share their experiences across your site and social networks and empower them to become brand ambassadors. User-generated content shapes your brand identity, builds credibility and drives product discovery.

Connected transformation: a quicker and effective way to change

Faced with political instability, economic uncertainty, climate change and supply chain chaos, finance teams increasingly turn to technology to be agile and act fast. Now here’s the kicker: a staggering 70% to 95% of digital transformations fail to meet their original objectives. To get your digital transformation right, a holistic approach is needed that connects technology, strategy and people. Here’s how.

Business Performance Optimization

How to get business impact out of your small data
The current unusual times are forcing us to change our common and deeply embedded habits and behaviour. Times are changing, not just in our daily and personal life, but certainly in our business endeavours and how we engage with our existing customers today and future customers tomorrow.

Transformation vs Enablement

The way we do business has changed, and this can all be traced to the introduction of IT and other digital channels.

In the past, organizations utilized IT for certain operational aspects of their business. But now, modern organizations run their entire business models with IT and digitalization at the core of operations.

To RISE or not to RISE?

As we’re inching closer to SAP’s 2027 deadline, many companies are considering their options for moving to SAP S/4HANA. The launch of RISE with SAP in 2021 added yet another variable: a subscription bundle that expertly combines performance with ease-of-use and simplicity. But what’s the best course of action for your organization? Here’s our comparison of the RISE with SAP versus SAP S/4HANA ‘any premise’ operating models and licenses.