Service Delivery Manager

Elevate your expertise by joining delaware as an ERP consultant, and help our customers transform their business processes and operations into cutting-edge digital solutions.

Practical knowledge and experience of ERP systems are essential for this role. At delaware we focus on SAP but we also welcome ERP consultants who have experience with other ERP packages and are looking to broaden their skill set. If you have key user experience, we also would like to talk to you. Of course we will support you with the necessary trainings to make this switch.

We’re looking for a candidate who can bring extensive business experience to this position, including a clear understanding of business processes and operations. Getting to know our clients and their businesses will be a key element of your role.

Right now, non-integrated, non-real-time data means our customers receive fragmented information. It’s time for change, and that’s where you come in. With the best information and technology at your fingertips, you’ll be able to work your magic, and our clients will be able to count on you to clearly assess their situation and propose the right solutions to their supply chain issues.

As our clients’ supportive sparring partner, you’ll guide them through the implementation and adaptation of more efficient supply chain management. You will think of solutions. You’ll always seek out the best route to success, helping the organization to grow and constantly expanding your team’s knowledge of what works and what doesn’t.

In an ever-expanding global market, finding suppliers, negotiating deals, exchanging documents and navigating the entire source-to-pay cycle has become increasingly complex. Wouldn’t it be useful if there was a single platform to manage all of this? Well, there is! It’s called SAP Ariba, and it has become the world’s largest online Spend Management platform.

At delaware, we’re not just Platinum Certified SAP gurus and long-time SAP collaborators.  We also love Ariba because it’s open, it’s cloud-based and it’s smart, helping our customers to lower costs and increase efficiency.

Our customers depend on us to skillfully guide them through the transition of their procurement processes to SAP Ariba. Can we depend on you to contribute to our journey? Are you the bright, IT-minded SAP Ariba consultant we’re looking for?

Our main mission is to provide Application Managed Services not only in the RUN (incidents, service requests) but also to Accelerate (change requests, innovation, automation)… We assist customers with the implementation of new functionalities and maintenance of their SAP landscapes. To keep their systems running but also to introduce new features with added value for our customers. We like to make sure that our customers’ SAP applications remain the company’s driving force, by offering a team of experts – ready to intervene when called upon!  
 
Can you help us ensure that all things SAP keep running like a well-oiled machine? In other words: Are you the SAP support hero we’re looking for?  

You are an SAP consultant and you have proven experience in implementing procurement flows. You can understand and translate the client's business requirements into SAP processes, from procure to pay (purchase requisitions, quotations, contracts, orders, deliveries, vendor invoices). You are familiar with pricing, inter-company purchasing and source allocation.  Hands-on experience in supplier evaluation, procurement of services and consumables is an extra asset. Knowledge of Material Requirements Planning (MRP) and inventory management (IM) processes is also valuable. 

You can use your expertise to question, explore and co-create new processes together with the customer based on best practices.  

You know how to configure these processes in the SAP development system and test carefully the new implementations and troubleshoot any issues that arise. This involves identifying and resolving problems related to data, configuration and integration with other modules.  

You can organize training workshops and courses with the key users. This includes providing documentation, conducting training sessions and answering user questions.   

You like to collaborate closely with various colleagues in one team. You know it brings you into contact with the following SAP modules: FI, CO, SD, PP, EWM giving you excellent insight into the bigger picture and helping you to learn plenty of new things.   

You make a point of staying up to date with the latest evolutions relating to SAP MM. This includes attending trainings, reading publications and search for relevant information proactively.