SAP Service Delivery Manager

SAP, supply chain & operations, some experience, consultant

You are driven by customer experience! You are in regular contact with the customer and prioritize client satisfaction. You like to take the lead and provide proactive advice & feedback on the services provided through service management meetings. Being hands-on and pragmatic is your second nature. You work fast, shift gears quickly and are always prepared for unexpected challenges. As a service delivery manager, you have the high-level insight to put yourself in the shoes of the customer, understand their reality and connect with the right development teams to create an architecture tailored to the client’s needs.

As an empathic manager, you love to build bridges. Not only between team members, but also between your company and the customer. You can easily change hats and use technical jargon with delaware colleagues, and talk business with your customers. Your main mission? Smooth and close collaboration, communication and clear roles for everyone on the project. To accomplish this, you assure the coordination of delivery activities and the follow-up on change requests and small tasks. You are the link between delaware and the customer and act as a real partner to both, by proactively informing the client of possible improvements and motivate your colleagues to go the extra mile when needed.

Who are we?

The Belgian delaware SAP Application Managed Services (AMS) team is a group of +80 highly trained SAP professionals. Our main mission is to provide Application Managed Services not only in the RUN (incidents, service requests) but also to Accelerate (change requests, innovation, automation)… We assist customers with the implementation of new functionalities and maintenance of their SAP landscapes. To keep their systems running but also to introduce new features with added value for our customers. We like to make sure that our customers’ SAP applications remain the company’s driving force, by offering a team of experts – ready to intervene when called upon!  
We provide our local support as a team in a flexible and open organization, with room for creativity. All the SAP Run & Accelerate colleagues cooperate closely in teams dedicated to specific clients, organized per industry. To ensure 24/7 service to our customers, we collaborate with our international delaware colleagues from across the globe. 

Just so you know: delaware BeLux has its offices in Antwerp, Ghent, Kortrijk, Lummen Wavre and Liège, but we also spend a lot of time working together with our customers on-site. We make sure your projects are as close to home as possible.

more info about this job?

Contact Laura on LinkedIn

Laura Torres - Recruiter

Let's meet up!

Come have a chat with us and tell us all about your skills, talents and previous experience. 

Are you keen to help us grow our GLocal Services team in Flanders? Make sure to connect with Nathalie Vyt if you have any questions whatsoever. Click the Apply now button below and hopefully we’ll get to meet each other soon! 

You can find out more about us on our website. You can get a sense of what it’s like to work for us here, but we’re even nicer in real life!


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