SAP Customer Support Consultant

How many companies can you think of where you are actually encouraged to walk around with your head in the clouds? Probably not many – but we’re one of them! The cloud is where our delaware SAP consultants feel right at home, and rightly so. It’s no coincidence that delaware is Belgium’s biggest SAP implementation partner. Nevertheless, we have our feet planted firmly on the ground. After all, our customers depend on us to skillfully guide them through the transition of their procurement processes to S4/HANA in the cloud.

Do you want to be involved in a wide range of innovative SAP projects and take our own objectives and those of our customers to the next level? 

As an SAP Transportation Management (TM) expert, you have proven SAP Logistics experience. You’re a professional in the configuration of the TM flow, including charge calculation & settlement, cost distribution VSR, ASR, billing,… Preferably, you combine this experience with basic EWM knowledge to be able to execute the transportation planning in the warehouse. Your knowledge and skills reach beyond user experience, as you are comfortable creating documentation or providing support or training.

Being involved in every aspect of the implementation process gives you energy. First, you analyze the needs of your customers and translate them into blueprints and technical designs. Next, you take care of the implementation and configuration processes, and last but not least, you organize training workshops and courses with the customer. From beginning to end, you like to be at the helm, driving your projects forward!

Collaborating with a close-knit team of various colleagues from SAP SD MM, EWM and PP motivates you. It gives you excellent insight into the bigger picture and teaches you plenty of new things. To you, your job is more than translating the customer’s current processes into SAP. You use your expertise to question, explore and co-create new processes together with the customer, based upon best practices.

When did you last build a solution that could change an entire automotive organization? That’s exactly what you’ll do with us!
You’ll combine your passion for cars with your expertise in SAP. You’re dedicated to expand your automotive skills and share your experience with your colleagues and customers worldwide. You always have an eye for new opportunities in the automotive industry for your growing team and love working together with other teams at delaware to grow our business in this field.
You look forward to support and guide global automotive companies through their move to SAP S/4 HANA and add value to their business processes. As an adventurous, motivated and autonomous consultant, you have a strong sense of customer satisfaction, and you don’t back down from long-term commitments, including travel abroad. 

We offer our customers long-term service contracts to ensure their organization is responding to  today’s continuously changing business requirements. We have a proven track record of over 200 customer relationships in different industries (chemical, food, manufacturing,…), establishing adaptive, efficient and business oriented ERP systems. 

The Belgian delaware SAP Run & Accelerate team is a group of more than 80 highly trained SAP professionals. Our main missions are to provide application managed services in the long run (think about incidents and service requests) and accelerating services (such as innovation and automation). We assist our customers with the implementation of new, value-adding functionalities and the maintenance of their SAP landscape. We ensure our customers’ SAP applications develop into the company’s driving force, by offering a team of experts – ready to intervene when called upon!  
 
We provide support in a flexible and open way, with room for creativity. All the SAP Run & Accelerate colleagues cooperate closely in teams dedicated to specific clients, organized per industry. To ensure 24/7 service to our customers, we collaborate closely with our international delaware colleagues. 

You’re a great diagnostician. No worries, we’re not talking about doctors, but you’re able to “open the bonnet” on a project, understand what’s happening, see the problem and deal with it. Once you start working on a project, you get fully committed and you keep going until you arrive at the other end of the tunnel. You make a point of staying up to date on any new developments relating to SAP, the cloud and IT in general. And while you expand your own knowledge, you also enjoy passing it on to junior team members. Rather than starting from a blank page, you enjoy working in exisiting SAP environments to provide the customer with direct added value.  

Did you know we – and we’re proud to say so – were the first within the Benelux to do IBP projects?

Why is that? Well, because we are the only consultancy firm that is able to tackle Sales & Operations planning (S&OP) from both a process- and technology point of view. And because we work shoulder to shoulder with the other SAP teams within delaware. And when you tell your customers to optimize their processes and to tear down silos to collaborate better, better anticipate and make decisions based on more accurate data, you’d better lead by example.

You are an experienced change manager with a proven track record of managing the changes associated with the rollout of large-scale ERP systems.

From finance and production to logistics – your business process knowledge is (and has been) of vital importance to the success of change projects. You play a leading role in ensuring organizational readiness, in guiding employees and senior leadership through change and in resolving their challenges.

You bring wisdom and maturity to large transformation projects and are eager to help people grow in their roles. You think out of the box like a true change architect, and build innovative and creative client solutions.

delaware is a key player in the fields of consultancy and business software package implementation services. What’s more, we are the current market leader in Belgium when it comes to SAP implementation. As a result of the investments and the continuous and close follow up of brand new SAP developments, delaware is a pioneer in its field. We pride ourselves on being one of the first companies to deliver the most up-to-date applications including S/4 Hana, Hybris Commerce, Cloud for Customer, Hana Cloud Portal, Integrated Business Planning, SuccessFactors and more.

Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel. As #peopleofdelaware, we truly put our core values into practice: we take care of our employees and customers, we are committed, enterprising and respectful, and do everything in a positive team spirit.

Right now, non-integrated, non-real-time data means our customers receive fragmented information. It’s time for change, and that’s where you come in. With the best information and technology at your fingertips, you’ll be able to work your magic, and our clients will be able to count on you to clearly assess their situation and propose the right solutions to their supply chain issues.

As our clients’ supportive sparring partner, you’ll guide them through the implementation and adaptation of more efficient supply chain management. You will think of solutions. You’ll always seek out the best route to success, helping the organization to grow and constantly expanding your team’s knowledge of what works and what doesn’t.

We live in a fast-paced world: both people and things move faster than ever before. Okay, what else is new? At delaware, our aim is to help our customers adapt to those rapidly changing business environments. A solid ERP system like Microsoft Dynamics 365 for Finance and Operations is crucial to that.

Our customers can receive, produce and send their goods faster and more cost-effectively. Sounds good, right? We also follow all Microsoft Dynamics 365 evolutions closely. That’s why we are an industry-leading Microsoft Gold partner. (And we wear that badge with pride!)

Did you think an implementation project is over after the go-live? Think again! Aftercare and support are just as important. As we see the average size of our Microsoft Dynamics 365 projects grow and our customer portfolio rise, we have an increased demand for support services. Are you a strong professional who is eager to grow along with our support team?

You are driven by customer experience! You are in regular contact with the customer and prioritize client satisfaction. You like to take the lead and provide proactive advice & feedback on the services provided through service management meetings. Being hands-on and pragmatic is your second nature. You work fast, shift gears quickly and are always prepared for unexpected challenges. As a service delivery manager, you have the high-level insight to put yourself in the shoes of the customer, understand their reality and connect with the right development teams to create an architecture tailored to the client’s needs.

As an empathic manager, you love to build bridges. Not only between team members, but also between your company and the customer. You can easily change hats and use technical jargon with delaware colleagues, and talk business with your customers. Your main mission? Smooth and close collaboration, communication and clear roles for everyone on the project. To accomplish this, you assure the coordination of delivery activities and the follow-up on change requests and small tasks. You are the link between delaware and the customer and act as a real partner to both, by proactively informing the client of possible improvements and motivate your colleagues to go the extra mile when needed.