Five reasons to invest in first-class field services
The days when field service personnel tasked with installing, maintaining or repairing equipment at a customer site only carried a phone, paper and the tools/spare parts they needed are over. More and more companies understand the need to empower their people with solutions that help streamline workflows both in the field and at the office. Here’s why:
- Raise productivity and efficiency
Smart solutions help your planners in the office schedule field tasks efficiently, while assisting your field team in reaching the customer site quickly and finishing their tasks quickly and successfully.
- Save costs and boost profits
Efficient scheduling, first-time fixes, clear insights into warranty and SLAs and prompt, correct billing help you save costs. Even more, service, when done well, can be a huge profit center.
Your reputation for fast, efficient and high-quality field services – and all things related, such as invoicing – is a guarantee for happy, loyal and even more customers.
- Strengthen your brand reputation
World-class field services will not only affect initial product purchases; it will also impact the value of your brand and keep customers coming back again and again.
If handled well, field services can evolve from reactive to preventive and even predictive maintenance. Alternately, your field service people – who know the customer better than anyone – can become sales reps or consultants.