Omnichannel Experience

UX & design

Experience design isn’t about building a good-looking website. It is about translating the visitor’s actual needs at every step in the customer journey into an intuitive surfing experience. Discover why UX & design are key to engaging users.

with 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey

Omnichannel platforms

Offer a single, unified experience to your customers – no matter which channel they use

With the right omnichannel platform, you can deliver the “buy anywhere, fulfil anywhere” experience that customers expect today.

Customer engagement & commerce

Deliver intelligent, trustworthy customer experiences across all channels

Customer engagement & commerce is about creating consistent, high-quality, personalized customer experiences both online and offline in order to build strong, lifelong client relationships.

Before you do anything, ask yourself why your company should take an omnichannel approach, and what that means for you. Do you really need a mobile app? What incentive will you offer to customers who go through the trouble of downloading it?

No matter where you are in your journey to omnichannel-greatness, our team of experts at delaware’s got you covered. We make an assessment of your current situation, and help you define a preferred outcome. Subsequently, we set up a tailor-made roadmap that includes the technicalities as well as change management and training. Then, we can make the switch to creating a solid IT architecture that will work for you and your customers.

Identity management

Understand your customers and turn them into loyal brand advocates via seamless experiences

Identity management is about creating a single user profile for each customer, starting from their first interaction with your enterprise, which then allows you to offer smooth and personalized customer experiences across all of your channels.

blog

Ensuring business continuation in the automotive sector: 3 pillars

There’s no industry like the automotive industry: nowhere else is the relationship between OEMs (in this case: car manufacturers) and tier 1 suppliers so critical for long-term business survival. This unique dynamic poses a number of potentially business-breaking challenges. “To become future-proof and ensure business continuation, automotive players need not only to understand these challenges. They must also be able to measure their progress on specific KPIs,” argues delaware’s automotive expert Glenn Huybrechts, who developed a unique KPI framework based on three pillars.
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The foundations of a healthy data culture

In the modern organization, data is everywhere. And so are the tools, platforms, and applications that promise us shortcuts to valuable insights. But technology alone isn’t enough: an increasing number of business leaders are starting to realize that establishing a healthy data culture is paramount to becoming a data-driven organization. The question is: how?
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Keeping track in the race for innovation

Technological innovation is almost permanent in the automotive industry. If you want to keep up, you’ll need a fast and reliable ERP service adapted to this highly competitive market. So what are the challenges and what should you consider when choosing automotive ERP software and an SAP integrator to stay ahead in the race?
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Tableau vs CRM Analytics: when to use what, and why

If you are or have ever been in the market for a tool that would help you visualize data and gain insights, you’ve probably heard of Tableau or Salesforce CRM Analytics (formerly known as Tableau CRM). Perhaps you also know that both tools are owned by Salesforce. In this article, we’ll take a closer look at some of the key differences between both solutions, and more importantly, when it makes sense to pick one over the other.
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