Omnichannel Experience

UX & design

Experience design isn’t about building a good-looking website. It is about translating the visitor’s actual needs at every step in the customer journey into an intuitive surfing experience. Discover why UX & design are key to engaging users.

with 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey

Omnichannel platforms

Offer a single, unified experience to your customers – no matter which channel they use

With the right omnichannel platform, you can deliver the “buy anywhere, fulfil anywhere” experience that customers expect today.

Customer engagement & commerce

Deliver intelligent, trustworthy customer experiences across all channels

Customer engagement & commerce is about creating consistent, high-quality, personalized customer experiences both online and offline in order to build strong, lifelong client relationships.

Before you do anything, ask yourself why your company should take an omnichannel approach, and what that means for you. Do you really need a mobile app? What incentive will you offer to customers who go through the trouble of downloading it?

No matter where you are in your journey to omnichannel-greatness, our team of experts at delaware’s got you covered. We make an assessment of your current situation, and help you define a preferred outcome. Subsequently, we set up a tailor-made roadmap that includes the technicalities as well as change management and training. Then, we can make the switch to creating a solid IT architecture that will work for you and your customers.

Identity management

Understand your customers and turn them into loyal brand advocates via seamless experiences

Identity management is about creating a single user profile for each customer, starting from their first interaction with your enterprise, which then allows you to offer smooth and personalized customer experiences across all of your channels.

blog

SAP Commerce Cloud 2211 release: everything you need to know

With its 2211 release, SAP Commerce Cloud enters a new phase in its continuous innovation journey. Monthly releases with bite-sized improvements will make it easier to consume new and updated features. Moreover, this release marks the very first cloud-only version of SAP’s e-commerce platform. Here are the most important changes in a nutshell.
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DEL20 (2022 edition): A unique opportunity to put innovation into practice

DEL20, delaware’s ecosystem for innovation, finished up its 2022 edition with the eight participating companies and five start-ups selected by delaware sharing their experiences for half a day. We took advantage of this networking opportunity (long live the return of face-to-face events!) to ask them what this initiative has meant to them. In this update, we’ll also briefly introduce the eight projects of this 2022 cycle.
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To RISE or not to RISE? The best way to SAP S/4HANA

As we’re inching closer to SAP’s 2027 deadline, many companies are considering their options for moving to SAP S/4HANA. The launch of RISE with SAP in 2021 added yet another variable: a subscription bundle that expertly combines performance with ease-of-use and simplicity. But what’s the best course of action for your organization? Here’s our comparison of the RISE with SAP versus SAP S/4HANA ‘any premise’ operating models and licenses.
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Quality assurance in development: better safe than sorry

Quality assurance on SAP S/4HANA


Whether you’re building cars or code, the importance of quality assurance (QA) can’t be overstated. Not only does compromising on quality lead to customer dissatisfaction – or worse: accidents – it also causes significant delays and additional costs. Unsurprisingly, QA is gaining a lot of attention in coding and development. But what exactly are the characteristics of high-quality code, and how can developers meet these requirements?  
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