Microsoft 365 Customer Support Consultant

Microsoft, information management, some experience, consultant
Belgium

Did you think an implementation project is over after go-live? Think again! As long as our colleagues keep implementing new software systems at our customers, we will continue to provide aftercare and support – and we don’t plan on stopping anytime soon.

When you know the ins and outs of Microsoft 365, it’s only logical that you assist your customers after they’ve made the switch. Over the years, we have built up a considerable portfolio of customers, who can rest easily knowing their system is in good hands. Are you the SharePoint expert we’re looking for? 

What will you be doing as an Microsoft 365 Customer Support Consultant?

Your mission? To provide customers with the professional service they deserve.

  • You’ll provide second and third-line support. Make sure to check in with your colleagues when you come across more complex issues. Our Digital Workplace team is happy to help!  
  • Your motto? ‘Leave no ticket behind’. You’ll chase the queue and follow through on all tickets from start to finish.
  • You’ll be the first to learn about new functionalities, so besides resolving issues, you’ll also handle system adjustments. You’ll keep a close eye on the latest features and help your customer to get the best out of their system upgrade. 
  • Customers will see you as a trusted source. They will rely on your technical know-how to help solve any ‘Oh no!’ moments they might have. 
  • As an Microsoft 365 Customer Support Consultant you’ll have a comfortable, internal position, with a healthy work-life balance
  • You’ll enjoy the perks of being a consultant (financially, but also in terms of variety in projects), but there’s no need for you to be on the road: you’ll work from one of our offices (in Gent, Antwerpen, Wavre, Lummen, Liège or Kortrijk). 

more info about this job?

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Marieville Perez - Recruiter

Do you have what it takes to become a delaware Microsoft 365 Customer Support Consultant?

Let’s dive in: 

  • Do you have experience working with digital workplace technologies? Great! Microsoft 365 and SharePoint technical knowledge (especially SharePoint Online) is a must. 
  • Ideally, you’d describe yourself as a committed, tech-savvy, customer-minded problem solver. You don’t mind taking a look under the hood and are eager to learn all about digital workplace technologies. 
  • You know your way around the SharePoint Framework (SPFx), and calling Web API’s is a piece of cake.
  • If you know how to handle SharePoint on prem, that’s great, but if you’re good at pushing SharePoint 2013 and 2016 to Online, that’s even better.   
  • Can you perform well under pressure and work autonomously?
  • Can you communicate fluently in Dutch as well as English? If you speak a little French, that's a plus. 
  • Do our company values appeal to you? We take care of our employees and customers, we are committed, enterprising and respectful, and we do everything based on a sense of positive team spirit.

Want to discover more?

You can find out more about us on our website and blog. You can get a sense of what it’s like to work for us there, but we’re even nicer in real life!

Are you keen to help us grow our Digital Workplace team? Click the Apply Now button below and hopefully we’ll get to meet each other soon!

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