Junior Customer Experience Consultant (FULL)

Microsoft, information management, no experience, consultant
Belgium

“As a Customer Experience Consultant, my job is very diverse: customizing software based on the needs of the client, aligning with stakeholders on what the specific business needs are, working on training materials to coach the client in using the software the correct way, etc. The type of work really depends on the stage of the project. I’m now working on a project where I’m configuring Microsoft Dynamics to the needs of the client, organizing the data set to make use of other integrations, documenting the configurations in DevOps, etc. Being a functional consultant means that you have to adapt to the needs of the project in order to provide value to the client. This is done by automating and optimizing their processes such as marketing, sales, field and customer service!” — Nicolas Flanagan 

Like Nicolas, you’ll be working as a functional consultant, straddling the business and IT sides of our projects. What does that mean exactly? A project typically goes a bit like this: first, you visit the customer and organize workshops to analyze their way of working. Based on that information, you create blueprints, drawing up processes and suggesting optimizations. Then the IT part comes into play. You’ll be inputting the processes to a software package and translating business requirements into technical specifications for our developers (who will do the coding). After testing whether everything works properly, you’ll train the customer in how to use the new system. 

Prepare yourself for an interesting journey in e-commerce, sales, marketing, field and customer service, working on exciting projects for a broad range of companies and industries! 

What team will you be part of?

Our Digital domain allows our clients to connect with their customers in a digital context, while providing a personal connection and efficient service. This means we take a close look at their sales and marketing processes and automate them using software packages like SAP, Microsoft Dynamics, and Salesforce. Are you curious about the impact qualitative digital marketing strategies, beautiful web shops, and well-designed CRM systems can have? Look no further! 

We work where we work best, when we work best. delaware has its offices in Antwerp, Ghent, Kortrijk, Liège, Lummen, and Wavre, but as a consultant, you’ll sometimes find yourself on-site with our customers as well. We offer flexible hours, and we’ll find the perfect balance together. 

Prepare to launch your career like a rocket! At delaware, you’ll enjoy an attractive salary package and you’ll be part of one of the most exciting workplaces in Belgium and beyond. We’ll provide you with intensive training and onboarding and will invest in your growth every single day. If you’re motivated, the sky really is the limit.  

more info about this job?

Contact Anaïs on LinkedIn

Anaïs Bonnaffé - Recruiter

Are we a match?

First of all, it’s important to know that we employ all kinds of people and profiles at delaware. Don’t worry if you can’t meet all our requirements. If you can meet some of them, then we want to hear from you and learn all about your skills, talents, and motivation.  

So, if you . . . 

  • Are a student in your final year or a young professional with one or two years of experience 
  • Have the right knowledge and skills of marketing and sales processes and are willing to expand that knowledge on a more practical level 
  • Have an interest in exploring the way IT can add value to business processes by experimenting with software packages, such as SAP, Salesforce, and Microsoft Dynamics 
  • Have an instinct for consultancy: you have the communication skills to get to the core of what clients want and need, and can guide them through the improvement process 
  • Speak English fluently, preferably in combination with Dutch or French 
  • Have a driver’s license, to get wherever you need to be 
  • Are motivated to learn and eager to take on new challenges 

. . . then you’re the Junior Customer Experience Consultant we need! .  

Let's chat!

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