Junior Customer Experience Consultant (September 2024)

Microsoft, information management, no experience, consultant
Belgium

Please note we have filled this position for 2023, but we are accepting applications for future openings in 2024.

“As a Customer Experience Consultant, my job is very diverse: customizing software based on the needs of the client, aligning with stakeholders on what the specific business needs are, working on training materials to coach the client in using the software the correct way, etc. The type of work really depends on the stage of the project. I’m now working on a project where I’m configuring Microsoft Dynamics to the needs of the client, organizing the data set to make use of other integrations, documenting the configurations in DevOps, etc. Being a functional consultant means that you have to adapt to the needs of the project in order to provide value to the client. This is done by automating and optimizing their processes such as marketing, sales, field and customer service!” — Nicolas Flanagan 

Like Nicolas, you’ll be working as a functional consultant, straddling the business and IT sides of our projects. What does that mean exactly? A project typically goes a bit like this: first, you visit the customer and organize workshops to analyze their way of working. Based on that information, you create blueprints, drawing up processes and suggesting optimizations. Then the IT part comes into play. You’ll be inputting the processes to a software package and translating business requirements into technical specifications for our developers (who will do the coding). After testing whether everything works properly, you’ll train the customer in how to use the new system. 

Prepare yourself for an interesting journey in e-commerce, sales, marketing, field and customer service, working on exciting projects for a broad range of companies and industries! 

What team will you be part of?

Our Digital domain allows our clients to connect with their customers in a digital context, while providing a personal connection and efficient service. This means we take a close look at their sales and marketing processes and automate them using software packages like SAP, Microsoft Dynamics, and Salesforce. Are you curious about the impact qualitative digital marketing strategies, beautiful web shops, and well-designed CRM systems can have? Look no further! 

We work where we work best, when we work best. delaware has its offices in Antwerp, Ghent, Kortrijk, Liège, Lummen, and Wavre, but as a consultant, you’ll sometimes find yourself on-site with our customers as well. We offer flexible hours, and we’ll find the perfect balance together. 

Prepare to launch your career like a rocket! At delaware, you’ll enjoy an attractive salary package and you’ll be part of one of the most exciting workplaces in Belgium and beyond. We’ll provide you with intensive training and onboarding and will invest in your growth every single day. If you’re motivated, the sky really is the limit.  

more info about this job?

Contact Anaïs on LinkedIn

Anaïs Bonnaffé - Recruiter

Are we a match?

First of all, it’s important to know that we employ all kinds of people and profiles at delaware. Don’t worry if you can’t meet all our requirements. If you can meet some of them, then we want to hear from you and learn all about your skills, talents, and motivation.  

So, if you . . . 

  • Are a student in your final year or a young professional with one or two years of experience 
  • Have the right knowledge and skills of marketing and sales processes and are willing to expand that knowledge on a more practical level 
  • Have an interest in exploring the way IT can add value to business processes by experimenting with software packages, such as SAP, Salesforce, and Microsoft Dynamics 
  • Have an instinct for consultancy: you have the communication skills to get to the core of what clients want and need, and can guide them through the improvement process 
  • Speak English fluently, preferably in combination with Dutch or French 
  • Have a driver’s license, to get wherever you need to be 
  • Are motivated to learn and eager to take on new challenges 

. . . then you’re the Junior Customer Experience Consultant we need! .  

Let's chat!

Come and have a chat with us and tell us all about your skills, talents, and previous experience. If you’re interested in multiple vacancies, we’ll keep the conversation open so you can consider all options. 

Are you keen to help us grow and contribute to delaware’s story? Feel free to connect with us if you have any questions whatsoever. Already convinced? Click the Apply Now button below, and hopefully we’ll get to meet each other soon! 

delaware is committed to creating an inclusive work environment that empowers all our people. A diverse workforce is the best guarantee of success for our employees, our customers, and our partners.  

jobs

Junior Integration Engineer (September 2023)

Matches:  software development, Microsoft, SAP, consultant, no experience

Please note we have filled this position for 2023, but we are accepting applications for future openings in 2024.

“As an integration consultant, one of my favorite projects was working with a hospital to integrate their HR systems. This was a complex task, as it involved bringing together various systems and processes to improve the hospital’s HR operations. It was my first project, and I didn’t realize how many systems were actually involved. First, you have the employee management software and the payroll provider. However, employees also need to expense things if they buy something for work, so there was another tool for that. The recruitment team sometimes wants to get a candidate take a cognitive test, so there was another tool for that. Not every employee has access to every room or building, so access management needed to be integrated too. There was another tool for that. You get the gist, right? Getting all these systems to work together in a structured and maintainable way was a huge challenge.” — Rob Hofman 

As a Junior Integration Engineer, you’ll take on the role of technical consultant. You’ll be supporting our projects from start to finish, from analysis to implementation and support. Your focus will be on assisting our customers with finding the suitable architecture and design of highly available, secure, and scalable integration solutions. This will feel like coming home thanks to your deep knowledge of IT.  

But there’s more: the consultancy element means that you’ll collaborate closely with our customers in BeNeLux and beyond. You’ll learn to understand their needs and come up with customized technological solutions that work for their business. 

Prepare yourself for an interesting journey, working on exciting projects for a broad range of companies and industries! This has multiple benefits, including a steep learning curve and the opportunity to work with innovative technologies.  

Junior Low Code Developer (September 2024)

Matches:  software development, Microsoft, consultant, no experience

Please note we have filled this position for 2023, but we are accepting applications for future openings in 2024.

“As a member of the Low Code & Automation team, I focus on building low-code applications on the Mendix platform. My current project is with TUC RAIL, an engineering firm. Every day they supervise the construction of train tracks, and they’re legally obliged to keep a record of each shift. They used to do this via Excel and printed documents — a time-consuming process. Now, via the app I created, TUC RAIL and their subcontractors can input all data digitally. Then an automatic approval flow is activated, sending the data to the right people in the company. In addition, the contractors can even log on-site issues and receive solutions from their off-site colleagues. They told me they’re very happy with the app and can’t wait to automate more of their processes in the future.” — Mattias Van Schelvergem

As a Junior Low Code Developer, you’ll take on the role of technical consultant, meaning that you’ll be supporting our projects from start to finish, from analysis to implementation and support. Your focus will be on mobile development, which will feel like coming home thanks to your deep knowledge of IT.  

But there’s more: the consultancy element means that you’ll collaborate closely with our customers. You’ll learn to understand their needs and come up with customized technological solutions that work for their business. 

Prepare yourself for an interesting journey, working on exciting projects for a broad range of companies and industries! This has multiple benefits, including a steep learning curve and the opportunity to work with innovative technologies.  

Junior SAP Service Consultant

Matches:  marketing & communication, Microsoft, SAP, consultant, no experience

“In the R&A team, I work as a first-line service coordinator for a client in the automotive industry. We have weekly calls to go through all incidents and changes in their SAP system. I first try to solve the problems myself, but if I can’t find a solution, I start collecting the necessary information. After noting the requirements, my role then switches to being the bridge between the customer and my more specialized, second-line support colleagues at delaware. They know their module(s) inside out and will make sure our customer receives a tailor-made solution to their problem or request.” — Sümeyye Eren 

Like Sümeyye, you could be a first-line coordinator, or you could go for a more specialist role in second-line support. Either way, our customers will need your in-depth knowledge of specific SAP modules to help implement new functionalities — or to keep their existing SAP landscapes in excellent shape.  

Prepare yourself for an interesting journey in customer and innovation services, working on exciting projects for a broad range of companies and industries! 

Internship

Matches:  information management, marketing & communication, software development, Microsoft, SAP, consultant, no experience

If you are looking for an internship to complete your studies or just want a first real working experience, even if you don’t know yet which way you want to go after graduation, then look no further and apply today!

recruitment process

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