As Gold Partner, we can rely on increased Microsoft support. This is particularly interesting for our customers, who may rest assured that their systems are in the hands of qualified experts. We can easily log support tickets with Microsoft to report any issues. We’re also the first to know about new releases, have access to previews and can try out features that are still in development.
The partnership obviously works both ways. While we can always count on Microsoft to help out, they also clearly value our feedback and suggestions. This three-way interaction between provider, implementor and customer has become indispensable!
Obtaining a certificate isn’t a must. If you’re up for it – great! Busy working on a project? Then we understand right now isn’t the time. Steven: “The mere fact that you get the opportunity to educate yourself on these topics is a big plus.” It usually takes a few days to pore over all of the course material – luckily delaware provides the time to ‘sharpen your saw’.
To obtain a certificate, you have to pass a certification exam. As Gold Partner we have unlimited access to the Microsoft Learn platform, to consult all course material and exercises. Certificates also need regular updating: “I jump at the opportunity to learn all about new versions of Microsoft’s solution package.” Steven says.
He continues: “Even though I’m a technical consultant, I’ve also taken part in functional exams.” That’s how Steven shows his business process knowledge is on point, too. “As a developer it definitely comes in handy if you know a thing or two about the business flows as well.”
Our Gold Partnership allows us to be close to the product and the provider, while still staying true to our culture and our values. At delaware, we’re fully in tune with Microsoft’s product offering, and our consultants gain hands-on experience implementing their solutions to solve real-life business cases.
Steven’s tips on certificates