SAP Service Cloud

SAP Service Cloud

Streamline your customer services

SAP Service Cloud is the leading solution to transform your service processes. With powerful tools for managing customer interactions, providing a seamless omnichannel experience and enabling more self-service options. SAP Service Cloud offers an all-in-one platform to provide customers with top-notch service and streamline all processes within the contact center. Delaware is ready to help your organization maximize the benefits of SAP Service Cloud.

Optimize your service processes

SAP Service Cloud provides you with all the tools to improve your service processes and strengthen customer relationships. Whether it’s managing service requests, scheduling maintenance, or delivering personalized support, SAP CX Service enables you to work more efficiently and increase customer satisfaction. Some benefits include:

Enhanced customer interaction

Manage service requests from start to finish with intuitive tools for case management and omnichannel communication. Ensure a seamless and consistent experience for your customers.

Advanced service tools

Leverage powerful features such as knowledge bases, self-service portals and AI to resolve issues faster and more effectively. Provide your customers with the tools they need to find answers independently.

Predictive Services

Use machine learning and AI to predict service requests and proactively take action before problems occur. Minimize downtime and maximize customer satisfaction through predictive maintenance. 

Comprehensive reporting capabilities

Analyze service performance, industry trends and discover improvement opportunities with detailed reports and dashboards. Make data-driven decisions to optimize your services. 

These companies have already chosen

We have a proven track record in implementing SAP Service Cloud. You don't have to take our word for it, because these customers have already gone before you.

Boon Edam

Why delaware?

Organizations who choose delaware benefit from our end-to-end services. We don’t only offer top-notch solutions. We guide you through the entire process so you can get the most out of your investment, from strategy development to implementation and support. But what sets us apart is our local and global presence. Our teams speak your language and are in tune with your industry’s culture. With an international network of over 5,000 professionals, we have the foundation to support organizations of all sizes. On top of that, we offer tailored solutions for every industry. With our in-depth knowledge, we can deliver solutions that meet the specific needs and challenges of each sector.

Robin Schreurs

SAP CX Manager

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