Taking the tedium out of the ordering process
Recticel Insulation is part of the listed Recticel Group, a leading player in insulation products, and employs 4,270 people in 20 countries worldwide. “Being one of our customers should be a pleasure,” asserts Ralf Becker, group general manager at Recticel Insulation. “We strive to provide an efficient, easy, fast and reliable experience to every customer when they order from us. This is why we teamed up with delaware to offer our customers a smooth experience.
“Before the portal, customers placed orders by e-mail or phone,” explains Ralf. “This isn’t an efficient process for customers or suppliers because it takes considerable time to complete the order. Is the product still in stock? What is the total cost of the order? When can it be delivered? In order to rapidly respond to these common customer questions, we decided to implement a self-service portal that can be accessed anytime, anywhere.”