Work Automation

The intelligent workplace: empower your workforce with AI

Empower employees at the moments that matter to them throughout their career.

Leverage the power of chatbots to empower your employees with more personalised experiences at the moments that matter to them and optimize HR processes using automation (e.g. RPA) and AI.

customer stories

Modern and productive user experiences integrating Microsoft Teams & SAP

Supporting your employees by bringing the existing support processes into their digital workplace

Leverage investments in your back-office processes and digital workplace tools. Bring integrated user experiences to employees and extend your supporting processes with modern collaboration tools.

we empower your employees and reduce the cost of employee-centric services by automating manual tasks and increasing efficiency and productivity

Our work automation technologies

We combine the best of both worlds by integrating Microsoft and SAP

We integrate extensively with Microsoft and SAP systems to deliver the most complete user experience.

The main components of our solutions are:

  • Microsoft Office 365 (SharePoint, O365 Groups, MS Teams, MS Power Apps, MS Power Automate,...)
  • Microsoft Azure (AAD, Web Apps, Cognitive Service, Bot Framework, Search...)
  • SAP ERP, CRM & HR systems


More info? Ask Serge

Manager People Workhub

contact Serge Desaranno on Linkedin

send Serge a message
it's my passion to guide organizations in their digital transformation journey, based on my managerial, consulting and technical experience

blog

The status of e-invoicing: close-up on Poland and Romania

From 2028, e-invoicing will be compulsory for cross-border B2B transactions within the EU. A growing number of EU countries are preparing for the shift, introducing country-specific B2B e-invoicing obligations. In Belgium, 1 January 2026 will be D-Day. What about other European member states? If you’re doing business with Poland or Romania, the shift is imminent. This blog will tell you everything you need to know about these obligations, and about how delaware can guide you through this transition. read more

How data-driven sustainability can boost business value (and how to get there)

More than 9 out of 10 respondents in a recent McKinsey study confirm that ESG (Environmental, Social and Governance) topics are on their corporate agenda. Still, when trying to integrate sustainability into the fabric of their organization, many are struggling with data collection and governance. “However, data is an enabler to achieve ESG targets and even create business value,” says Sven Arnauts, data and AI expert at delaware. So, how can businesses mature their sustainability data capabilities? How can delaware help organizations organizations to drive value from it? We sat down with Sven and our sustainability lead David Swillen to understand. read more

Generative AI, one year after ChatGPT: first reflection, then activation

When OpenAI launched ChatGPT in November 2022, virtually the entire planet started realizing – almost overnight – the power of generative AI (GenAI): content creation based on large language models. Ever since, organizations have been exploring its potential for their own operations – and how to handle it responsibly. To help them maximize that opportunity, delaware has stepped up its GenAI investments and offering. read more

Connected Cost Management: how to leverage technology to reduce costs and grow faster

According to Gartner, both tech and growth are top strategic business priorities for both CFOs and CEOs in 2023. But during periods of economic uncertainty, many companies choose to minimize their activities in order to reduce costs. A few others view such a period as the ideal moment to reinforce their strategic footholds. The question arises: how can my company fund its growth while simultaneously reducing its cost base? delaware offers an approach that enables such a seemingly challenging path: Connected Cost Management (CCM). read more