Efficiency by Design: doing the right things in CX today to be ready for tomorrow’s challenges
16 September – Bar Amelia, Ghent
4 inspiring breakfast sessions
What every digital leader must budget for in 2026 to stay competitive.
Activate Smarter: driving growth with Emarsys – marketing automation
30 September – delaware Ghent office
Accelerate marketing success through GEO & AI
23 October – delaware Ghent office
Elevating the customer experience in field service – 3 concrete use cases
13 November – Bar Amelia, Ghent
What is it about?
Choose one or more breakfast sessions you'd like to attend.
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This breakfast session is all about optimizing your customer experience (CX) costs and processes to ensure you're prepared for the future.
Key topics:- CX Tooling Rationalization: Discover how to evaluate and consolidate your CX tools to improve efficiency and reduce redundancy.
- Content Operations: Understand the best practices for managing and optimizing your content operations to enhance customer engagement.
- Efficiency and Impact Using AI & Agents: Explore how artificial intelligence and agents can be leveraged to boost efficiency and deliver impactful customer experiences.
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Join us for a hands-on session on building a scalable roadmap for smarter marketing automation with Emarsys. Whether you are just starting out or optimizing advanced strategies, we will walk through clear, actionable steps — from lifecycle targeting to AI-powered personalization — and show why it belongs in your 2026 budget.
You’ll get a live demo from the Emarsys experts themselves. So, first line insights and a great opportunity to connect during the breakfast.
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Online behaviour is shifting fast - and so should your strategy. In this session, we’ll break down what Generative Engine Optimisation (GEO) means for your visibility, and how AI is already helping marketers create smarter content and make sharper decisions. Expect real examples and actionable insights you can use right away.
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More information will follow after summer.
Get ready for 2026
The smartest CX moves start now.
As Customer Experience grows more complex, digital leaders are under pressure to streamline operations, prove ROI, and shift from cost center to profit center. At the same time, AI is transforming how we engage with customers, making it more important than ever to stay ahead of the curve.
Imagine having the edge over your competitors by making the smartest CX moves before the year ends. A few smart budget choices in 2025, can give you the edge in 2026 to deliver real value.
Join us at our upcoming breakfast sessions to discover what every digital leader must budget for in 2026 to stay competitive. Don't miss out on the opportunity to gain valuable insights and practical strategies that will set you up for success in the coming year!
Practical information & registration
⏰ Each session starts at 8:30 AM and ends at 11:30 AM
Locations:
- 16 Sept | Efficiency by Design – Bar Amelia, Amelia Earhartlaan 2/201, 9051 Gent
- 30 Sept | Activate smarter: driving growth with Emarsys – delaware Ghent office, Amelia Earhartlaan 10, 9051 Gent
- 23 Oct | Accelerate marketing success through GEO & AI – delaware Ghent office, Amelia Earhartlaan 10, 9051 Gent
- 13 Nov | Elevating the customer experience in field service – Bar Amelia, Amelia Earhartlaan 2/201, 9051 Gent
We make digital work
Together, we'll achieve exceptional results as partners - but rest assured, we'll handle the heavy lifting so you can focus on what matters most.
Find out more about how we can help you.
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