Driving insights through X and O data integration
By connecting operational data (O) with experience data (X), organizations are able to continuously improve and deliver a tailored and meaningful customer experience. As such, data integration can pave the way to greater customer satisfaction and retention.
In this masterclass, you’ll get hands-on tips and tricks on how to collect and integrate experience and operational data. Afterwards, you’ll be able to take even more targeted actions to elevate your customer experience and maximize ROI.
What to expect
- Expert insights on X and O data integration
- Inspiring interactive sessions
- Connect and share experiences with peers
- Possibility to ask questions to our data specialists