Senior Functional CRM Consultant
As a Senior Functional CRM Consultant, your focus will be on customer engagement solutions within the SAP CX suite. Customer-orientation is key to everything we do, whether it’s sales, services, commerce, or marketing.
Together with the Senior Technical Consultant, you’ll partner with the customer engagement team that has already built up a relationship with the client, which means you’ll be posted to the right place straight away. But as time goes on, you’ll work on a wide variety of projects in areas such as utilities, retail, and the automotive industry.
Together with the client, you’ll take a deep dive into their business to analyze their customer engagement needs. Workshops are just one of the many resources you have in your toolbox for this.
Then it will be up to you to translate the results for the technical consultant, take up the customizing in the system and to coordinate the rollout of the solution, from testing with the client to support during the launch.
During the entire process, your relationship with the client is key. You are the focal point for all the stakeholders, from business to IT.