Senior Functional CRM Consultant

SAP, information management, some experience, consultant

As a Senior Functional CRM Consultant, your focus will be on customer engagement solutions within the SAP CX suite. Customer-orientation is key to everything we do, whether it’s sales, services, commerce, or marketing.
Together with the Senior Technical Consultant, you’ll partner with the customer engagement team that has already built up a relationship with the client, which means you’ll be posted to the right place straight away. But as time goes on, you’ll work on a wide variety of projects in areas such as utilities, retail, and the automotive industry.
Together with the client, you’ll take a deep dive into their business to analyze their customer engagement needs. Workshops are just one of the many resources you have in your toolbox for this.
Then it will be up to you to translate the results for the technical consultant, take up the customizing in the system and  to coordinate the rollout of the solution, from testing with the client to support during the launch.
During the entire process, your relationship with the client is key. You are the focal point for all the stakeholders, from business to IT.

Who are we?

The SAP customer engagement team at delaware is a dedicated team that builds and configures solutions within the SAP CX suite on-site at our clients. Our goal is to support clients in creating what we call an “effortless experience” for their customers.
Optimizing the touch points on the customer journey, creating an omnichannel experience, and building valuable relationships with the customer are the factors that drive us. Through an in-depth understanding of solutions to customer experience (CX) and operational experience (OX) problems, and of the strengths that an organization can bring, we build solid strategies in the field of customer engagement.
Does this sound like music to your ears? Then you might be the Senior Functional Consultant we’re looking for.
Just so you know: delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, and Wavre, but we also spend a lot of time working with our customers on-site, where we follow the rhythm of the client. We work where we work best, when we work best.

more info about this job?

Contact Ellen on LinkedIn

Ellen Deschuttere

Is there a match?

Let’s see. If you . . .
-    Possess the right consultancy skills and mindset, enabling effortless communication and collaboration with partners and stakeholders from different backgrounds.
-    Have at least 3–5 years of consultancy experience.
-    Know your way around CRM processes. If this includes SAP S/4 Customer Management or SAP CRM, that’s a big plus.
-    Are familiar with hands-on workshop and scrum methodologies.
-    Are fluent in Dutch and English, with French as a plus.
. . . then you’re the Senior Functional CRM Consultant we need!

Let's meet up!

Let’s chat!
Come and have a chat with us and tell us all about your skills, talents, and previous experience. Are you keen to help us grow our SAP customer engagement team? Feel free to connect with us if you have any questions whatsoever.
Don’t worry if you can’t meet all our requirements. If you can meet some of them, then we want to hear from you and learn all about your skills, talents, and motivation. Click the Apply Now button below, and hopefully we’ll get to meet each other soon!

delaware is committed to creating an inclusive work environment that empowers all our people. A diverse workforce is the best guarantee of success for our employees, our customers, and our partners.


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