Utility companies used to work in a linear, easily scalable way: simply producing and selling more led to increased revenues. However, digitalization and the scarcity of resources have changed this business model radically over the past few years. Nowadays, utility companies have to address three big challenges: the 3 Ds.
The future of the utilities sector lies in its ability to adapt and bring real value-added services to customers in creative ways. Only companies with a certain level of digital maturity are truly prepared for any scenario unfolding in the (near) future. However, it’s important for companies to avoid the pitfall of interest without follow-through; delays in integrating and embedding digital solutions may mean losing out to your more flexible competitors.