Solutions for operations
Advanced planning
Learn how advanced planning tools offer a holistic view of your supply chain in the short- and long-term to help you meet changing demands.
Information management
Digitizing and interlinking unstructured information drives sustainable growth. Discover delaware’s holistic approach to information management.
Next-generation business applications
Next-gen business applications powered by technologies like cloud, IoT and AI provide the agility and insights needed to thrive in the digital era. Explore how.
Smart Maintenance
New technologies like mobile apps, big data or IoT help make maintenance smarter – and hence, much more effective. Here’s how.
Smart warehouse
Explore how a smart warehouse – relying on software and new technologies like RFID, IoT, AR glasses, robots and drones – raises efficiency and saves costs.
Strategic Sourcing
Learn how collaboration, big data and analytics enable strategic sourcing decisions based on long-term value instead of just purchase price.
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enabling technologies
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blog
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From RPA to real autonomy (Agentic): How to choose the right automation and prove its value
Not all automation is created equal, and choosing the right level of automation and measuring its value effectively can make the difference between a successful transformation and a costly misfire. This document explores the three core levels of automation, Traditional Automation (RPA), AI-Assisted (Copilot), and Agentic AI (Autonomous Agents), highlighting their strengths, limitations, and key value metrics.
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Klarna Experiment: Real-World reflections on Agentic AI deployment
Klarna, a global fintech leader, launched an ambitious AI initiative to automate its customer service operations across 23 markets and 35 languages. Partnering with OpenAI, Klarna deployed an AI assistant that handled over 2.3 million customer conversations in its first month, equivalent to the workload of 700 full-time agents.
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The state of genAI at Microsoft, SAP, Salesforce and OpenText
To say that generative AI (genAI) evolves rapidly is an understatement. Keeping track of everything that’s happening can be overwhelming and time consuming. At the same time, you need to have a basic idea of what’s out there, or you risk falling behind. Luckily, our AI experts Wouter Labeeuw and Pieterjan De Schrijver did the heavy lifting for you.
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GenAI in Finance: how to ensure governance and maximize returns
Driven by AI, finance departments are pivoting from traditional analysis to a more streamlined, automated approach that focuses on planning, risk management, and strategic decision-making. But that’s not the only way in which AI and genAI are changing work for finance teams. The CFO, together with the CIO, also plays a key role in AI selection, adoption, and governance.
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