A reliable partnership to meet our challenges
“The objective is to use the new ERP to optimize operational processes, and benefit from a solution that can evolve with the strategic challenges and growth at EVS. Also, we want solutions that meet the needs of our teams,” continues Hospied.
“Throughout the project, with help from delaware, we had to challenge our ways of working, improve our processes, but also refuse some customization requests and find the right approach,” says Hospied. “Together, we came up with solutions that facilitate cross-team collaboration, maintain agility, and automate tasks with low added value, in order to free up staff, allowing them to focus on work that is important and motivating.
“We were looking for a trusted partner who has local roots and international recognition. One with the expertise and ability to help us grow,” explains Hospied. delaware ticked all the boxes, and had the experience as well as the desire to succeed by trying to understand our issues and challenges.”
Olivier Spahn, a partner at delaware belux, concurs: “Our experts work closely with our clients’ teams to get right to the heart of the problem.” The success of the EVS/delaware partnership illustrates the efficacy of this approach.
“The delaware teams know what they are doing,” adds Hospied. “Their expertise in terms of methodology, project management, stakeholder management — as well as their technical know-how — has been vital throughout the project. They have an excellent knowledge of the solutions.”
delaware has risen to the challenge by offering an external perspective, remaining attentive and flexible, even when facing difficult and sensitive subjects, and by advocating dialogue and good communication.
A few weeks from go-live
“This is probably the most difficult phase in the project; the teams are tired and the workload is heavy. In production, the business is depending on the new ERP, and problems must be resolved quickly. This is when we felt the benefit of our good relationship with the delaware teams the most. The results show that we did a good job of prioritizing needs and getting as close as possible to standard processes and features. It was the right approach, and delaware’s professional and flexible methods helped us a lot with this process,” adds Hospied.
“We want the Olympic gold medal”
EVS’s ambitions are clear. The solutions implemented as part of the digital transformation must support growth, while also facilitating team collaboration and agility. The company often uses sports metaphors when describing its goals, and Hospied keeps up the tradition: “We want an Olympic gold medal!” she says.