There is no delay in ticket creation or updates. The integration is instant and independent of intermediaries.
No risk of copy paste mistakes or other human errors when creating or updating the ticket.
Keeping both systems in sync can come with an additional cost
The biggest part of delaware’s business is to provide support for customers on all their business needs. Therefore, it should not come as a surprise making the AMS process easy and straightforward can have a big impact.
To obtain a straightforward communication between the end user (customer) and the service provider, integration between each's ITSM tool is the best option. If we compare an automated integration with some of the alternatives (manual actions) these are our main advantages:
- There is no delay in ticket creation or updates. The integration is instant and independent of intermediaries.
- No risk of copy paste mistakes or other human errors when creating or updating the ticket. The ticket at delaware and all its communication can be an exact copy of the ticket in the customer's tool.
- Keeping both systems in sync can come with an additional cost.
- End-to-end integration between 2 ITSM tools
- Custom logic is possible
- Fully documented API
- Support with the ITSM-integration
- 24/7 monitoring
Standard API
What is not included?
- Setup & configuration in customer ITSM tool
Custom API
The Custom API option, lessens the setup on the side of the customer tool. It does not enable more functionality if merely transfers mapping responsibility from the customer to delaware.
What is not included?
- Setup & configuration in customer ITSM tool
contact our expert
Illya Kuys
Illya is an integration architect who has been working for delaware since 2018. His main focus is designing integration solutions. The deep technical know-how, combined with good communication skills creates a sweet spot to take on the role of trusted adviser on integration for his customers.
related content
Integration: bridge the gap between business and IT
The growth of system landscape complexity and their touchpoints with business partners have turned integration into a challenge. read more
Please be informed that each pricing plan provided on this website or on other media is purely indicative and not binding. The contractual terms and conditions for the use of our solutions can be requested through the contact form available on this website. This request will not constitute the conclusion of an agreement.
