Smart sensors, wireless connectivity, cloud data storage, increased computing power, smart analytic tools, cost-effective storage of vast quantities of data … This is the world we live in now. These are the tools that throw themselves at us at every turn. The question is: what can these technologies mean for your business? How can you leverage their power? And if you do, what will their impact be on all other aspects of your business?
From a business perspective, digital transformation is the integration of digital technology into all areas of a business, resulting in fundamental changes to how businesses operate and how they deliver value to customers.
Digital transformation can come in two forms: external and internal. The external form focuses on how you connect with your customers, while the latter deals with how your business operates.
In both cases, digital transformation is aimed at boosting your performance, achieving operational excellence and improving customer experience.
The 5 fundamentals of operational excellence
There are 5 fields in which internal digital transformation can impact your business:
Offering: optimizing products, services, and channels
Processes: deploying resources to meet customer demands at the lowest cost
Operations management: monitor and review performance, or conduct effective planning of production, capacity, and demand
Organization: improve accountability and create a customer-focused organization, e.g. through self-steering teams
People: foster the right mindset through formal mechanisms, role modelling, engagement etc.
delaware can help you embrace the relevant technology, reframe your business model, and develop your organizational capabilities in a systematic way. We offer a tailor-made, end-to-end approach based on your context and situation to boost your performance and move beyond the borders of your business.
How we can help you
Why choose delaware?
Many large companies are familiar with Industry 4.0, but SMEs are discovering the benefits as well
To become a leader, you need to create a customer experience that’s relevant and useful at every touchpoint