Application Support Analyst

no experience, some experience, consultant
Singapore

Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel.

What will you be doing as an Application Support Analyst?

  • Execute day-to-day helpdesk operations (e.g. daily morning checks, status updates, daily day closure report and etc.)
  • Logging tickets and tracking of tickets (IR/SR/CR) to ensure that they are resolved within stipulated SLA.
  • Assist or perform the generation and reviewing of weekly/monthly/annually status report for client/management reporting.
  • Perform basic analysis and troubleshooting of issues encountered by users, and escalate for higher level attention when required.

Do you have what it takes to become an Application Support Analyst?

  • Application aevel 1 Helpdesk experience
  • 1-3 years of experience in a service desk role, preferably in supporting an Application System (e.g. OpenText, SharePoint, Enterprise Content Management System)
  • Experience in researching, analysing and interpreting system issues and providing the necessary support and resolution to users
  • Good communication skills
  • Skilled in Microsoft Office
  • Meticulous, empathy and strong passion to help the clients
  • Restorative and strong desire to resolve issues
  • Independent and self-exploratory learner
  • Care for quality

At delaware, we...

  • Are a dynamic, stimulating team of highly-motivated professionals with attention for personal development in your expertise.
  • Offer a continuous process for learning, development and growth.
  • Are involved in unique projects in Singapore (and the region) for prominent customers.
  • Offer a challenging and dynamic job in a successful organisation.
  • Know there’s more to life than work. We organise team events, impromptu drinks or the occasional sports day: Nothing better for team spirit than getting sweaty together, right?
  • Are a flat organisation with short lines of communication.
  • Offer a competitive benefits package.

jobs

recruitment process

related stories

delaware looks at Digital Employee eXperience (DEX)

A seamless and optimised digital employee experience is crucial for overall productivity and work satisfaction. We banded together a task force across the different entities and caught up with Dudley Lin, on the DEX initiatives at delaware.
read more

Hear from consulting analysts

We sat down with Sze Ting Low and Sarah Lim, consulting analysts to hear about their time and experience with delaware Singapore.
read more

delaware's deep dive into international mobility - as told by our expats

What if you were offered a job abroad and your future employer supported you every step of the way to help you get settled in. That’s exactly what delaware does through its International Mobility program. People who come from abroad and want to take a job at delaware or #peopleofdelaware who are interested in temporarily joining other entities are supported by an International Mobility Expert.
read more

How we at delaware #BreakTheBias – International Women’s Day 2022

In honor of International Women’s Day (8 March 2022), we asked #peopleofdelaware from all over the world if or how they experience gender inequality and what they do in order to #BreakTheBias – which is this year’s theme. Female and male colleagues pitch in and tell us exactly how they plan to tackle stereotypes, combat discrimination and put an end to gender inequality.
 
read more