People and machines work hand-in-hand
“Robotic systems are ideal stand-ins for people in repetitive processes,” continues Rik. “They are available 24/7, overcoming issues like time zone differences, which may hamper productivity and efficiency between our branches around the world. Even more, machines don’t make mistakes, no matter how long they’ve been working.” However, it’s not the company’s goal to replace people with machines. “Far from it. Rather, RPA enables our people to avoid boring, tedious tasks, freeing up their time to focus on adding value and doing the work that interests and fulfils them,” Rik asserts.
As for future applications of RPA, Rik has some ideas: “RPA could be a great alternative to custom SAP developments, of which we have quite a bit here. RPA techniques might, for example, be a good idea to standardize some of our accounting processes.”
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