Omnichannel Experience

Omnichannel Experience

UX & design

Experience design isn’t about building a good-looking website. It is about translating the visitor’s actual needs at every step in the customer journey into an intuitive surfing experience. Discover why UX & design are key to engaging users.

with 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey

Omnichannel platforms

Offer a single, unified experience to your customers – no matter which channel they use

With the right omnichannel platform, you can deliver the “buy anywhere, fulfil anywhere” experience that customers expect today.

Customer engagement & commerce

Deliver intelligent, trustworthy customer experiences across all channels

Customer engagement & commerce is about creating consistent, high-quality, personalized customer experiences both online and offline in order to build strong, lifelong client relationships.

Before you do anything, ask yourself why your company should take an omnichannel approach, and what that means for you. Do you really need a mobile app? What incentive will you offer to customers who go through the trouble of downloading it?

No matter where you are in your journey to omnichannel-greatness, our team of experts at delaware’s got you covered. We make an assessment of your current situation, and help you define a preferred outcome. Subsequently, we set up a tailor-made roadmap that includes the technicalities as well as change management and training. Then, we can make the switch to creating a solid IT architecture that will work for you and your customers.

Identity management

Understand your customers and turn them into loyal brand advocates via seamless experiences

Identity management is about creating a single user profile for each customer, starting from their first interaction with your enterprise, which then allows you to offer smooth and personalized customer experiences across all of your channels.

blog

DEL20: Artificial intelligence and humans, the duo of the century

delaware Belux recently held its annual close-out DEL20 event in Brussels. Artificial intelligence (AI) took center stage at the ‘festival’, attracting around 120 customers and employees of  delaware. A conclusion was quickly drawn: humans shouldn’t fear machines. Several projects developed by customers using AI, and presented during the festival, confirmed this point of view.  read more

Lean and Industry 4.0: love at second sight

Lean is a continuous improvement philosophy, focused on incremental changes, which has been around since the 1970s. Industry 4.0, on the other hand, combines industrial production and modern technologies to achieve paradigm-altering disruption. That doesn’t exactly sound like a perfect match, does it? And yet, every digital transformation needs both to fully succeed. Here’s why – and how delaware can help you. read more

The status of e-invoicing: close-up on Poland and Romania

From 2028, e-invoicing will be compulsory for cross-border B2B transactions within the EU. A growing number of EU countries are preparing for the shift, introducing country-specific B2B e-invoicing obligations. In Belgium, 1 January 2026 will be D-Day. What about other European member states? If you’re doing business with Poland or Romania, the shift is imminent. This blog will tell you everything you need to know about these obligations, and about how delaware can guide you through this transition. read more

How data-driven sustainability can boost business value (and how to get there)

More than 9 out of 10 respondents in a recent McKinsey study confirm that ESG (Environmental, Social and Governance) topics are on their corporate agenda. Still, when trying to integrate sustainability into the fabric of their organization, many are struggling with data collection and governance. “However, data is an enabler to achieve ESG targets and even create business value,” says Sven Arnauts, data and AI expert at delaware. So, how can businesses mature their sustainability data capabilities? How can delaware help organizations organizations to drive value from it? We sat down with Sven and our sustainability lead David Swillen to understand. read more