What are managed services?

Managed services provide ongoing operational support for your technology landscape. Instead of reacting to issues when they occur, managed services focus on monitoring, maintaining, securing, and continuously improving critical systems.

How do managed services differ from outsourcing?

Traditional outsourcing often focuses on transferring operational responsibility. Managed services focus on partnership. The goal is not only to keep systems running, but also to improve performance, resilience, security, and cost efficiency over time.

How resilient is our current IT operation?

Many organizations can measure uptime. Fewer know how quickly they would recover from a major incident. Resilience looks beyond availability and focuses on recovery, continuity, and operational readiness.

How quickly could we recover from an outage today?

That depends on factors such as automation, backup strategies, recovery procedures, and operational governance. A resilience assessment can help identify gaps and opportunities for improvement.

AI Ops applies AI capabilities to operational processes such as alert analysis, diagnostics, root cause investigation, and operational reporting. Used correctly, it helps engineers work more efficiently while maintaining human oversight and control.

How do managed services reduce operational risk?

By combining proactive monitoring, governance, security management, automation, and continuous improvement. The goal is to identify and address issues before they become business-impacting incidents.

Is AI Ops safe to use in production environments?

Yes, provided it operates within clear boundaries. AI should support operational teams, not replace them. Critical production changes should remain governed, auditable, and subject to appropriate approval processes.

How do we control operational cloud and AI costs?

The first step is visibility. Organizations need insight into both current consumption and future growth patterns. Continuous monitoring and optimization help keep costs predictable while supporting business growth.

How do we continuously improve our technology landscape?

Continuous improvement combines operational insights, governance, optimization initiatives, security reviews, and platform enhancements. Technology should evolve alongside business requirements rather than remain static after implementation.

Why should Platform Engineering and Managed Services work together?

A platform delivers value when teams adopt it and operations can support it effectively. That's why we believe build and run should not be isolated disciplines. The people operating a platform should understand how it was designed, and the people designing it should understand how it behaves in production.

Managed Services & Operations

Managed Services & Operations

Keeping systems running is only part of the story. The best incident is the one that never happens. That's why managed services should focus on preventing problems, not just reacting when something breaks.

At delaware, we proactively manage, secure and continuously improve the applications and infrastructure your business depends on. And when something does go wrong, we help you recover quickly and confidently.

That's what moving beyond support means: prevent what you can, recover quickly when you can't, and continuously improve what comes next.

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One service across the full stack

Infrastructure, platforms and applications depend on each other, but they're often managed in separate silos. That means more vendors, more handovers and more places for issues to fall between the cracks.

We manage these layers together. You get one partner and a clearer view of the technology your business relies on, from applications and cloud platforms to infrastructure and AI environments. Together with Platform Engineering, which builds the foundations, and AI Infrastructure, which makes AI enterprise-ready, we cover the full lifecycle: we build the platform, we run the platform, and we keep improving it.

Application management

Keep the applications your teams rely on stable, secure and up to date. We provide functional and technical management for SAP, Microsoft, Salesforce, OpenText, and custom applications, covering incidents, change requests, releases, updates and ongoing improvements.

Platform management

Keep the platforms underneath your applications healthy and predictable. We manage monitoring, security baselines and costs across cloud landing zones, data platforms, integration landscapes and DevOps tooling.

When you also work with delaware on Platform Engineering, the same thinking can carry from how your platform is built into how it is operated and improved.

Infrastructure management

Reduce the risk of infrastructure problems becoming business problems. We proactively manage compute, storage, networks, security and workplace environments, including monitoring, patching, capacity and resilience.

AI Ops

Running AI in production introduces operational questions of its own: how do you monitor models, manage updates, maintain security and make sure enough capacity is available?

Our AI Ops services cover the day-to-day operation of private AI environments, including model deployment, monitoring, updates, security and capacity management. We can also apply AI to operational processes while maintaining human oversight.

What Managed Services should deliver

Predictable operations

Reduce uncertainty through proactive monitoring, governance and ongoing management.

Reduced business risk

Identify and address potential issues before they become business-impacting incidents.

Continuous optimization

Improve performance, security and cost efficiency as your environment and requirements evolve.

More time for innovation

Free internal teams from day-to-day operational demands so they can focus on initiatives that move the business forward.

Operational readiness for AI

Keep AI platforms secure, governed and continuously updated as usage grows.

Why organizations choose delaware

We don't just launch platforms. We stay for what comes next.

Go-live isn't the finish line: applications evolve, security threats change, usage grows, costs shift, AI platforms mature, and the needs of the business keep moving.

That's why we bring together application expertise, cloud and platform operations, security, SAP, Microsoft, Salesforce and AI capabilities. Our goal is to keep your technology reliable today while continuously improving it for tomorrow.

We build the platform. We run the platform. We keep improving it.

Built to run

Connect implementation with what your environment needs in production.

Business-first operations

Focus on continuity, resilience and business outcomes, not just tickets.

Proactive by design

Identify and address issues before they disrupt your business.

Continuous improvement

Keep improving performance, security and cost efficiency over time.

Applications + infrastructure

Manage both together instead of creating operational silos.

Free assessment: how resilient is your Azure and AI environment?

You may know what your environment costs today. But how resilient is it? Where are the operational risks? And what will happen to cost as AI and cloud consumption grow?

Get a free assessment of your Azure and AI landscape to understand its operational maturity, architecture, resilience, security posture and future cost trajectory.

Fill in the form on the right, and one of our experts will contact you within the next 48 hours.

Frequently Asked Questions

Managed services provide ongoing operational support for your technology landscape. Instead of reacting to issues when they occur, managed services focus on monitoring, maintaining, securing, and continuously improving critical systems.
Traditional outsourcing often focuses on transferring operational responsibility. Managed services focus on partnership. The goal is not only to keep systems running, but also to improve performance, resilience, security, and cost efficiency over time.
Many organizations can measure uptime. Fewer know how quickly they would recover from a major incident. Resilience looks beyond availability and focuses on recovery, continuity, and operational readiness.
That depends on factors such as automation, backup strategies, recovery procedures, and operational governance. A resilience assessment can help identify gaps and opportunities for improvement.
AI Ops applies AI capabilities to operational processes such as alert analysis, diagnostics, root cause investigation, and operational reporting. Used correctly, it helps engineers work more efficiently while maintaining human oversight and control.
By combining proactive monitoring, governance, security management, automation, and continuous improvement. The goal is to identify and address issues before they become business-impacting incidents.
Yes, provided it operates within clear boundaries. AI should support operational teams, not replace them. Critical production changes should remain governed, auditable, and subject to appropriate approval processes.
Yes. Organizations increasingly choose managed services for private AI environments, including model deployment, monitoring, updates, security, capacity management, and operational support.
The first step is visibility. Organizations need insight into both current consumption and future growth patterns. Continuous monitoring and optimization help keep costs predictable while supporting business growth.
Continuous improvement combines operational insights, governance, optimization initiatives, security reviews, and platform enhancements. Technology should evolve alongside business requirements rather than remain static after implementation.
A platform delivers value when teams adopt it and operations can support it effectively. That's why we believe build and run should not be isolated disciplines. The people operating a platform should understand how it was designed, and the people designing it should understand how it behaves in production.
Yes. Our free AI & Azure assessment helps you understand your current environment, operational maturity, architecture, resilience, security posture, and future cost trajectory. It provides practical insights that can support both technology and business decisions.