Privacy Statement 

1  delaware and your privacy

In this Privacy Statement, you will find more information about the processing of your Personal Data by delaware.

Delaware Consulting CV (“delaware”, “we” of “us”) considers your privacy as very important. We strive to process your Personal Data in a lawful, appropriate and transparent manner in accordance with the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and any national legislation adopted pursuant to the GDPR. With this Privacy Statement, we want to emphasise this commitment.

Please take the time to read through this Privacy Statement and better understand the categories of your Personal Data that delaware processes. We also explain on what legal basis delaware processes your Personal Data, for what specific purposes and to whom we transfer this data.

This Privacy Statement also describes your data protection rights, including the right to object to (certain) processing activities we perform, and explains how to exercise these rights in accordance with the applicable Data Protection Laws. To exercise your rights, you can make a request to us by contacting us at privacy@delaware.pro


2  What is the scope of this Privacy Statement and for whom is it intended?

delaware is a company incorporated under Belgian law, with registered office at Kapelter Bede 86 in 8500 Kortrijk, Belgium, registered with the Belgian Crossroads Bank for Enterprises under business number 0479.117.543.

In all situations described in this Privacy Statement, delaware will process your Personal Data as a controller. This means that we determine the purposes and means of processing this Personal Data; in other words, we determine its 'how' and 'why'.

This Privacy Statement is intended for all visitors to the delaware website, all (potential) applicants and all (potential) service providers and customers of delaware.  

For the purpose of this Privacy Statement, a Delaware Affiliate means any other entity that controls, is controlled by, or is under common control with delaware. For the purposes of this definition, "control" means the power, direct or indirect, to manage the affairs of an entity by virtue of participating in a shareholding of at least 40 per cent of the voting rights, participating interests or economic interests in that entity.

When you visit the sub-domain of a particular Delaware Affiliate (for example, the sub-domain of Delaware France), delaware will transfer your Personal Data to the relevant Delaware Affiliate, which will then process your Personal Data as the data controller. Such processing shall be carried out either in accordance with what is described in this Privacy Statement or, where applicable, in accordance with a separate Privacy Statement made available on the sub-domain of the Delaware Affiliate in question. 

For the purposes of this Privacy Statement, the term Data Protection Law means Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR"), as well as any other legislation and/or regulations introduced on the basis of the GDPR and the e-Privacy Law, or which implements, modifies, replaces or consolidates it or any of these, and any other applicable legislation relating to the processing of Personal Data and privacy.

Personal data refers to any information regarding an identified or identifiable natural person. This includes, for example, your name, photograph, telephone number, email address, bank account number etc.

Processing means an operation or set of operations relating to (a set of) Personal Data, whether or not performed by automated means, such as collecting, recording, organising, structuring, storing, updating or amending, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, aligning or combining, blocking, erasing or destroying data.


3  When and why do we process your Personal Data?

3.1. When you visit the website

When you visit the delaware website, we collect a limited amount of Personal Data necessary for the management and operation of the website. With your consent, we also collect other Personal Data, for example to optimise the user experience on our website or for analytical and statistical purposes.

We therefore ask you to read our Cookie Statement [insert link] when you visit our website. The Cookie Statement explains what cookies are, what cookies delaware uses and how you can change your cookie preferences. Our Cookie Statement can always be found on our website.


3.2. For the organisation of physical and virtual events

From time to time, delaware organises physical and virtual events, such as physical seminars or study days and online webinars, for which you can register either through a dedicated form on the website. by sending an email to events@delaware.pro or using any other registration method. As part of this, we process your Personal Data for the purpose of organising and managing the event and to be able to communicate further necessary information to you.

The table below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Company name, Telephone number, Email address, Job title

Directly from you upon registration

Necessary for the legitimate interests of Delaware as the organiser of an event

  • Third party support services for organising events 

  • IT service providers 


3.3 Downloading e-books and other online marketing material

From time to time, delaware makes online marketing materials, including e-books, available for download from its website. If you choose to download these online marketing materials, we will ask for your express consent to process your Personal Data for marketing purposes, including providing you with the materials in question, as well as for statistical and analytical purposes, if any.

The table below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Company name, Email address, Telephone number 

Directly from you via the form for downloading the e-book or other material

Your explicit consent

  • IT service providers 


3.4 Direct marketing

If you have expressly consented to receive our newsletters or marketing communications, we may, from time to time, contact you with information about our services and products and latest offers and process your Personal Data for this purpose. If you have given your express consent, you may also be contacted by Delaware Affiliates for this purpose.

If you no longer wish to receive our newsletters or marketing communications, please let us know by sending an email to  privacy@delaware.pro. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails sent to you..


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Company name, Function, Email address, Telephone number, Interests   

Directly from you via the delaware website or via email 

Your explicit consent

  • Marketing service providers 

  • IT service providers with Delaware Affiliates


3.5 When you contact us

The Delaware website contains various forms through which you can contact Delaware, each for a different purpose. In the sections below, for the different types of contact forms, you will find more information on how delaware processes your Personal Data.


3.5.1 Via the general contact form

Should you have a particular question or request, or should you wish to report something to Delaware or respond to something, you can contact us via the general contact form on our website. As part of this, we process your Personal Data for the purpose of managing the various requests for information, including to answer your questions, to decide whether or not to grant a particular request and to follow up your responses. This processing also takes place for the purpose of planning our activities.

The list below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Telephone number, Email address, Country, Company, Job Title, Interests

Directly from you via the contact form

It is in the legitimate interest of delaware as a company to be able to properly follow up on the questions, requests, and/or possible complaints regarding which delaware is contacted, considering the fact that in this context, we always see to it that your interests are also safeguarded.

  • IT service providers 

  • The Delaware Affiliated Company(ies) directly or indirectly concerned by your contact request 


3.5.2 Via the contact form for press

You can always contact Delaware with a press request using the appropriate press contact form. In this context, we process your Personal Data for the purpose of managing and appropriately following up your press request. 

The table below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Telephone number, Email address, Country, Company, Job Title

Directly from you via the contact form

It is in the legitimate interest of Delaware as a company to be able to properly respond to the questions, requests, and/or possible complaints regarding which Delaware is contacted through the press.

  • IT service providers

  • The Delaware Affiliated Company(ies) to which your press request directly or indirectly relates


3.5.3 Via a contact form linked to a specific service or product

delaware also offers you the possibility to contact its experts directly when you have additional information or a specific request regarding a specific service or product. You can do this via the appropriate contact form. As part of this, we process your Personal Data for the purpose of managing the various requests for information, including to answer your questions, to decide whether or not to grant a particular request and to follow up your responses. This processing also takes place for the purpose of planning our activities.

The table below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Telephone number, Email address, Country, Company, Job Title, Interests

Directly from you via the contact form

It is in the legitimate interest of delaware as a company to be able to properly respond to requests for information regarding a certain product or service offered by delaware. 

  • IT service providers

  • The Delaware Associated Company(ies) to which your request for information directly or indirectly relates 


3.6  Social media

We may process Personal Data obtained through social media platforms (including Facebook, Instagram, LinkedIn and Twitter) when something is delaware-related or directed to delaware in order to (i) respond to enquiries or complaints in the first line, (ii) monitor our online reputation, (iii) integrate the testimonials about delaware and our services that you make public into our internal and external communications, and (iv) improve our products and/or services and identify opportunities for delaware to focus on.

Some of our web pages on social media allow users to post their own material. Please remember that all material posted on our social media is accessible to – and can therefore be seen by – the public. You should therefore be cautious about disclosing certain personal information such as financial information or address details through such platforms. We are not responsible for any action taken by third parties when you post personal information on one of our social media platforms, for example Facebook or Instagram. We also refer to the privacy and cookie statements of the platforms you use.

The list below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Username, Email address and any other Personal Data relevant to the purposes described above and which you decide to share with us or that you publish on social media

Directly from you via publicly accessible pages on social media

It is in the legitimate interest of delaware as a company to process the Personal Data that you have chosen to address to us or which you have made publicly available via social media platforms in order to improve services, to identify business opportunities and to strengthen our internal and external communication, given that in this context, we always ensure that your interests are also safeguarded.

  • IT service providers

  • The recipients of our communication

  • The Delaware Affiliated Company(ies) to which what you share on social media directly or indirectly relates


3.7 When you apply for a job at delaware

When you submit an application to delaware, for example via the delaware website or a third party website, such as LinkedIn, for a position at delaware, your Personal Data will be processed for recruitment purposes and for the administration and management of our (future) employees. 

However, if your application is unsuccessful (for example if the position has already been filled), your Personal Data will be stored by delaware for a period of twelve months thereafter. After the expiry of this period, you will receive an email asking you to choose whether you want to keep your Personal Data in the system for a longer period or have your Personal Data removed from the system. If you do not respond within 30 days, your data will automatically be anonymised in our database. This process repeats itself every year as long as you decide to stay in our database.

If your application is successful, you will receive another privacy statement.


3.7.1 Recruitment purposes

In the context of recruitment, delaware processes your Personal Data for the following recruitment purposes: recruitment, administration and management of (future) employees. 


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Email address, Telephone number, Country, Education and studies, Date of birth, Professional history, Any Personal data that you include in the CV that you share with delaware, Any Personal data that you include in the cover letter that you share with delaware; Any Personal data that you additionally share with delaware voluntarily; Any Personal data that you share publicly on social media (for example, on LinkedIn)

  • Directly from you via the application form on the Delaware website;

  • Directly from you via an application form on LinkedIn;

  • Directly from you via telephone calls, emails and other communications;

  • Directly from you during job interviews;

  • Directly from you via social media, such as LinkedIn;

  • Indirectly via recruiters and headhunters

  • Your explicit consent when submitting your application;

  • Need to take steps prior to entering into an agreement with Delaware;

  • The legitimate interests of delaware, including the pursuit of its commercial activities and objectives, compliance with applicable guidelines, standards and codes of conduct, the improvement of delaware's business operations and service offerings, the protection of delaware's business, shareholders, employees and customers, initiation, exercising or substantiation of legal claims; and analysis of competition on the market.

  • Service providers, to enable Delaware to deliver, develop, monitor and improve its operations and business;

  • Companies or persons you have provided as a reference for your application;

  • Certain regulated professions, such as lawyers, notaries or accountants, in order to comply with legal obligations to which Delaware is subject and/or for the establishment, exercising or defence of legal claims


3.7.2 Purposes of compliance with legal obligations

Furthermore, in the context of recruitment, delaware processes your Personal Data in order to comply with legal and regulatory obligations required under applicable laws, regulations or decisions by the competent national authorities and other public bodies.  

The table below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Email address, Telephone number, Country, Education and studies, Date of birth, Professional history, Any Personal data that you include in the CV that you share with delaware; Any Personal data that you include in the cover letter that you share with delaware; Any Personal data that you additionally voluntarily share with delaware

  • Directly from you via the application form on the Delaware website;

  • Directly from you via an application form on LinkedIn;

  • Directly from you via telephone calls, emails and other communications;

  • Directly from you during job interviews;

  • Indirectly via recruiters and headhunters

Necessary for fulfilment of legal obligations required from Delaware under applicable laws, regulations or decisions by the competent national authorities and other governmental bodies (e.g. obligations under labour and social security laws)

  • Service providers, to enable Delaware to deliver, develop, monitor and improve its operations and business;

  • Certain regulated professions, such as lawyers, notaries or accountants, in order to comply with the legal obligations to which Delaware is subject and/or for the establishment, exercising or defence of legal claims;

  • Public bodies, for the purposes of complying with the legal obligations to which the Delaware is subject and/or for the establishment, exercising or defence of legal claims


3.8 If you are a (potential) customer of delaware or a delaware employee

3.8.1 Processing by delaware as a data controller for the management and administration of an existing or future customer relationship

Delaware processes Personal Data relating to contacts at its customers for business and administrative purposes, including in particular (i) managing the relationship with the customer or potential customer; (ii) submitting project proposals to the customer or potential customer; (iii) executing the agreement with the customer or taking measures prior to the conclusion of such an agreement; (iv) protecting the economic interests of delaware, ensuring compliance and carrying out reporting duties (such as compliance with our applicable policies and legal obligations, managing of any alleged cases of misconduct or fraud, conducting audits and pursuing or defending legal claims; (v) managing mergers and acquisitions involving delaware; (vi) filing and maintaining records; (vii) billing purposes. 

The table below describes the categories of data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Telephone number, Email address, Country, Company, Job Title; Any other Personal Data which you voluntarily provide to us.

  • Directly from you via email, telephone, the Delaware website or in other communications;

  • Directly through the customer you are an employee of

It is in the legitimate interest of Delaware as a company to be able to properly carry out customer acquisition, customer administration and customer management tasks, as well as to be able to properly fulfil the agreements it has entered into with its customers. 

  • IT service providers

  • The Delaware Affiliated Company(ies) with whom you, or the company for which you work, has/have a business or administrative relationship as a (potential) customer 


3.8.2 Processing by Delaware as a controller for marketing purposes

Delaware processes the Personal Data of contact persons of its existing customers, provided such Personal Data has been obtained directly from such contact persons, for the purpose of offering products and services by delawaresimilar to those which the customer had previously obtained from delaware. 

You have the right to notify us that you no longer wish to receive marketing communications, free of charge and without giving a reason. If you no longer wish to receive our newsletters or marketing communications, please let us know by sending an email to  privacy@delaware.pro. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails sent to you..

The table below describes the categories of Personal Data we process for these purposes, where your data comes from, the basis for this processing activity and with whom we may share the data.


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Telephone number, Email address, Country, Company, Job Title; Any other Personal Data which you voluntarily provide to us.

  • Directly from you in the context of the sale of a product or service 

It is in the legitimate interest of Delaware as a company to be able to carry out marketing with respect to its existing customers. 

  • IT service providers

  • Marketing service providers

  • The Delaware Affiliated Company(ies) with whom you, or the company for which you work, has/have a business or administrative relationship as a (potential) customer 


3.9 If you are a supplier of delaware or a delaware employee

Delaware processes Personal Data relating to contacts at its suppliers for business and administrative purposes, including in particular (i) managing the relationship with the supplier or potential supplier; (ii) executing the agreement with the supplier or taking measures prior to the conclusion of such an agreement; (iii) protecting the economic interests of delaware, ensuring compliance and carrying out reporting duties (such as compliance with our applicable policies and legal obligations, managing any alleged cases of misconduct or fraud, conducting audits and pursuing or defending legal claims; (iv) managing mergers and acquisitions involving delaware; (v) archiving and maintaining records; (vi) billing purposes. 


Categories of data processed

Data sources

Legitimate grounds for processing

Data recipients

First name, Surname, Telephone number, Email address, Country, Company, Job Title; Any other Personal Data which you voluntarily provide to us.

  • Directly from you via email, telephone, the Delaware website or in other communications;

  • Directly through the customer you are an employee of

It is in the legitimate interest of Delaware as a company to be able properly to conduct customer acquisition, customer administration and customer management, as well as to be able to properly fulfil the agreements it has entered into with its customers. 

  • IT service providers

  • The Delaware Affiliated Company(ies) with whom you, or the company for which you work or with whom you have a business or administrative relationship as a (potential) customer 


4  How is your Personal Data shared with third parties?

We only share and disclose information, including to third parties, as described in this Privacy Statement.

Your Personal Data will also be shared with governmental bodies and/or police officials when this is necessary for the purposes described above, where required by law or where necessary for the legal protection of the Controller's legitimate interests in accordance with applicable law.


5  Is your Personal Data transferred outside the EEA?

For the purposes described in this Privacy Statement, your data will generally be held within the European Economic Area ("EEA") and will only be transferred outside the EEA to a country or countries that the European Commission has recognised as providing an adequate level of data protection. If your data are transferred to, or stored in, a country outside the EEA that is not recognised as providing an adequate level of protection, delaware will take appropriate security measures to ensure that the transfer meets the requirements of the Data Protection Act.

If you would like more information on how delaware applies the above in connection with your Personal Data, please contact us at privacy@delaware.pro


6  How long will we keep your Personal Data?

We will retain your Personal Data for as long as necessary for the performance of the processing activities listed in this Privacy Statement, as long as you are otherwise informed or as long as permitted by applicable law.


7  What are your rights and how can you exercise them?

When delaware processes your Personal Data, the Data Protection Act grants you various rights. Barring legal exceptions, you can exercise them free of charge. These rights may be limited, for example, when complying with a request would reveal Personal Data about another person, or when you ask us to delete information we are legally obliged to retain or that we retain based on our legitimate interests. To exercise your rights, please contact us at privacy@delaware.pro or by post at the following address: Delaware Consulting, for the attention of the Privacy Coordinator, Kapelter Bede 86, 8500 Kortrijk, Belgium. 

If you contact us to exercise your rights, we will respond within one month. Exceptionally, this may take longer (up to a maximum of three months in total), but we will let you know within one month. Whether or not you can exercise your rights depends on the processing and the legal basis.

We ask you to ensure that it is always clear exactly which right you wish to exercise and by what means (e.g. email, post, oral etc.) you wish to receive the information. Please note that in some cases we may need more information. We want to be sure that we are helping the right person.

Should you have any unanswered concerns, you always have the right to complain to the supervisory authority. We naturally encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the supervisory authority.


7.1 Right to access and correct your Personal Data

You have the right to access, review and rectify your Personal Data. You may be entitled to ask us for a copy of your information in order to appraise and/or change it. If you wish to correct information such as your name, email address, address and/or any other data or preferences, you can easily do so by contacting us at privacy@delaware.pro. You can also ask us for a copy of the Personal Data we process as described in this Privacy Statement.


7.2 Right to object

You may object to the processing of your Personal Data under certain circumstances described in the Data Protection Act, including when your Personal Data is processed for direct marketing purposes, as well for any potential reasons related to your specific situation when delaware processes your Personal Data based on the legitimate interests of delaware or a third party. 


7.3 Right to withdraw your consent

Wherever we rely on your consent, you will be able to choose at any time and on your own initiative to withdraw such consent by contacting us at privacy@delaware.pro. The withdrawal of your consent shall not affect the lawfulness of the processing based on your consent before any such withdrawal.


7.4 Right to restrict processing

Under certain circumstances, and as described in the Data Protection Act, you may request us to restrict the processing of your Personal Data. This is the case, for example, if you are disputing the accuracy of your Personal Data. If so, we will restrict the processing until we are able to verify the accuracy of your data.


7.5 Right of deletion

In accordance with the Data Protection Act, you have the right to delete your Personal Data as processed by us, as described in this Privacy Statement, in the event that it is no longer necessary for the purposes for which the data was initially collected or processed, or in the event that you have withdrawn your consent or objected to a type of processing described in this Privacy Statement and no other grounds for processing exist. If you want your Personal Data to be deleted, you may submit a request via privacy@delaware.pro


7.6 Right to Transferability of Personal Data

Where the processing of your Personal Data is carried out through automated processes and is based on your consent or on the performance of a contract between you and us, you have the right to receive the Personal Data processed about you in a structured, commonly usable and machine-readable form and to transfer it to another service provider.


8  Does this Privacy Statement apply to third party websites?

When you click on a link from a third-party website, you will be directed to a website over which we have no control and our Privacy Statement will no longer apply. Your browsing behaviour and interaction on any other website is subject to the terms of use and privacy and any other statements applied by the third-party websites. We recommend that you read the privacy statements of other websites carefully. Delaware is not responsible or liable for the information or content presented on third-party websites.


9  What happens if delaware changes this Privacy Statement?

Delaware reserves the right to modify and update this Privacy Statement as needed. If this involves a fundamental change to the processing or if the changes are relevant to the nature of the processing or affect you and your data protection rights, we will draw your attention to this. The latest version of this Privacy Statement can always be found at www.delaware.pro/privacy.


10  How can you contact delaware?

If you have any questions, comments, requests or complaints regarding this Privacy Statement or the processing of your Personal Data by delaware, you may also contact the delaware Privacy Coordinator:

  • either by post to the following address: 

Delaware Consulting 

for the attention of the Privacy Coordinator

Kapelter Bede 86

8500 Kortrijk, België