The next-generation fusion organization: why the IT department must go
Creating excellent customer experiences is one of the key prerequisites for success in the modern-day enterprise. Making it possible, however, also means rethinking the structure of your organization. Locking IT in a dedicated department for instance, makes the enterprise inflexible and ultimately results in a fragmented customer experience. Forward-thinking CIOs are already envisioning the next step. The name of the game? Next-generation fusion.