Proactive and Connected Field Service
Dynamics 365 for Field Service allows organizations to deliver on-site service to their customer’s locations. Connected Field Service provides an extension to these services, allowing for data synchronization between Dynamics 365 and Azure IoT. This vital connection supports the implementation of a predictive service model to field service organizations within the same platform.
The Connected Field Service solution harnesses data from the Azure IoT Central platform into the Dynamics 365 for Field Service app. This way, it lets organizations proactively detect, troubleshoot, and resolve issues remotely, dispatching a technician only when necessary. The solution enables you to shift from costly scheduled maintenance plans to just-in-time predictive maintenance.
Connected Field Service helps you:
- Reduce downtime by connecting to IoT devices to diagnose problems before customers are even aware of an issue;
- Address issues as soon as they arise by remotely monitoring devices and keeping customers in the loop;
- Access device telemetry and service maintenance data to make intelligent decisions around dispatching technicians with the right expertise, availability, and proximity to the job.
By combining IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform, Connected Field Service enables companies to transform to a proactive and predictive service model.