Updating a manual and time-consuming process
Previously, the customers of WM Supplies submitted their orders by sending an Excel file via email. This cumbersome way of processing orders is not only time-consuming for customers, it also required manual re-entry by the WM Supplies team – which leaves room for human errors.
The team at delaware worked closely with WM Supplies, not just to clarify their vision of a tool to automate the ordering process, but to create a feasible technical framework that they could build on, beginning with their needs and processes.
“WM Supplies has experts in functional areas, but no dedicated IT department,” explains Ian Kerkhove, lead developer at delaware. “We worked hard to to build this B2B solution with them – not just for them. We involved people from the business from the very start of this project in order to develop unique features for the product, such as the ability to create multiple users at once, perform product availablity checks and giving WM Supplies’ customers access to their order and invoice history.”