Winning insights into water loss
De Watergroep is Belgium’s largest supplier of drinking water. Every day, more than 1,450 employees ensure the provision of water to 3 million customers via a network of 30,000km of pipes leading to 180 municipalities and hundreds of enterprises. To keep its daily promise of providing clean, readily accessible water to its stakeholders and customers, De Watergroep relies upon a proven, sustainable policy and solid business strategy.
However, research showed that 20% of the water De Watergroep delivers to its customers is not invoiced. While this is a favorable result when compared to the European average, De Watergroep nevertheless recognized the opportunity for improvement and sought to increase its insights into its own net water loss.
With this in mind, De Watergroep teamed up with delaware to find a solution. Together, we set the ambitious goal of generating deeper insights through the introduction of a series of thorough data and business analyses. To do so, we created a smart alerting algorithm and devised better reporting solutions, which allowed for substantial reduction of the social, ecological and economic impact of this problem. Combining our new, sharper insights and data with a mixture of experience from IT, data and water production personnel turned out to be crucial to ensuring this project’s success.