Name: Powering Customer Communications with delaware & OpenText
Start: 2026-10-08
End: 2026-10-08

Customer expectations keep rising

People expect clear, relevant communication on the channels they actually use

Your customers have changed. They expect communication that is personal, instant, and on the channel they actually use, and they notice when it falls short. Yet many organizations are still running Customer Communication Management (CCM) platforms built for a different era, holding back personalization, slowing every change, and quietly costing them customer trust.

At the same time, organisations are looking beyond simply sending messages. They want to understand what works, what reaches customers and what drives action, turning communication into an ongoing dialogue rather than a one-way flow.

Accessibility is an important topic on the agenda. With the European Accessibility Act in force since June 28, 2025, many organizations are already expected to comply, bringing accessible communication into sharper focus.

On October 8, join us at Gaston Rooftop Bar in Ghent and discover how to move from reactive communication to a proactive, future-ready approach that turns customer communication into a competitive advantage.

reserve your seat

What you will gain from this event

During this afternoon session, you will learn how to:

Deliver faster and more relevant customer communications
Reduce operational costs with a modern, containerized platform that runs in the cloud or on‑prem
Communicate across channels such as email, SMS, WhatsApp and print
Make your communications accessible and compliant by design
Enable business teams to take ownership of their communications, without relying on IT for every change
Future‑proof your communication landscape by moving away from legacy systems and adopting a modern CCM approach
Turn communication into a driver for customer experience instead of a cost