Name: Powering Customer Communications with delaware & OpenText
Start: 2026-10-08
End: 2026-10-08

Customer expectations keep rising

People expect clear, relevant communication on the channels they actually use

Your customers have changed. They expect communication that is personal, timely, and delivered through the channels they prefer. And they notice when it falls short.

That experience depends on more than a communication platform alone. It depends on how connected your business is behind the scenes, from the data that enters the process to the message that ultimately reaches the customer. Yet many organizations still rely on fragmented systems and Customer Communication Management (CCM) platforms built for a different era. The result: limited personalization, slower change, rising complexity, and a gradual erosion of customer trust.

At the same time, organizations are looking beyond simply delivering messages. They want to understand what works, what reaches customers, and what drives action, turning communication into an ongoing dialogue rather than a one-way exchange.

Accessibility is also becoming a business priority. With the European Accessibility Act now in force, many organizations are expected to make customer communications more accessible, bringing the topic higher on the agenda.

On October 8, join us at Gaston Rooftop Bar in Ghent to discover what a fully connected, end-to-end business can look like and how that foundation can help transform customer communication into a competitive advantage.

reserve your seat

What you will gain from this event

During this afternoon session, you will learn how to:

See what a fully connected, end-to-end business looks like and where fragmentation may be holding you back today
Deliver faster and more relevant customer communications
Communicate seamlessly across channels such as email, SMS, WhatsApp, and print
Make accessibility and compliance part of your communication process by design
Enable business teams to take ownership of communications without relying on IT for every change
Reduce operational costs with a modern platform running in the cloud or on-premises
Understand where your organization stands today and what it takes to move forward
Turn communication into a driver of customer experience rather than a cost center

You will also learn how other organizations are making this shift and what it could mean for your business.

The bigger picture, brought into focus

We take you step by step from insight to real-world application.

See the vision, understand the reality

Explore what a fully connected business can look like from end to end and where that same flow breaks down today, creating friction, inefficiencies, and risks to customer trust.

Learn what good looks like

See how accessibility, compliance, and customer experience come together in a modern approach to customer communication.

See it in action

Discover the CCM platform of the future through real capabilities, real-world scenarios, and practical insights into successful modernization journeys, from migration strategy to implementation.