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Many of today’s organizations are embracing advancements in IT, and yet feel overwhelmed by the staggering number of hardware and software choices available. Are you eager to explore the many opportunities digital transformation can bring to your business?

Join us on October 16 at the Eskimofabriek in Ghent and find the inspiration you need to keep in touch with tomorrow’s technology.

What to expect:

  • A selection of 30 trending topics across 5 tracks for you to choose from
  • A great variety of speakers, who’ll discuss everything from technological novelties to inspiring customer cases from the field
  • delaware experts offering practical insights and best practices for success
  • The possibility to watch the event and follow some sessions via live streaming
  • 3 booths: presenting our partnership with Robovision, the user adoption of Teams and starter kits on the delaware store
  • Plenty of networking opportunities and a walking dinner
  • An opening keynote speech by CIO of the Year 2018 Erwin Verstraelen, who will share his view on digital transformation and sustainability, drawing from his experience as Chief Digital Innovation Officer of the Port of Antwerp
Read more about the keynote

Keynote: Erwin Verstraelen

Erwin Verstraelen

Ports of the future: The digital transformation of the Port of Antwerp

In November 2017, Erwin Verstraelen became Chief Digital and innovation officer of the Port of Antwerp, a new position in the executive committee. It was a clear indication of the strategic focus the port wants to give to digitalization. Based on previous roles in other companies, he has a strong background in strategic IT thinking and in-depth transformation of an organization driven by IT. His current team at the port of Antwerp drives the injection of new and existing IT capabilities to enable the realization of the five strategic goals.

What characterizes Erwin can be summarized by the following self-made quote: “In life there are problems, challenges and opportunities. That’s actually three times the same thing, only the mindset is different.”

When & Where

October 16 – 15:30PM
Eskimofabriek
Wiedauwkaai 23, 9000 Ghent
Parking available on site

Before completing your registration:

  • If you’ll attend the Inspiration Fair in person, make sure to select your preferred topics for each track.
  • Can’t make it to the event? Part of the sessions will be broadcast via live streaming. You’re welcome to follow either all of the sessions, or select the ones you prefer.  

Registrations are closed for this event, we are looking forward to meeting you at one of our upcoming events.

Agenda

Please select whether you wish to attend the event in person or want to join a live stream. If you attend the event in person you have to select one topic per track to complete your registration.

In person
Live streaming

Click on the titles to read more about the sessions and select your preferred topic for each track.

15:30

Registration with coffee and snacks

16:00

Welcome *
Patrick Andersen

Ports of the future: The digital transformation of the Port of Antwerp *
Erwin Verstraelen

Ports of the future: The digital transformation of the Port of Antwerp *
Erwin Verstraelen

Erwin Verstraelen

Ports of the future: The digital transformation of the Port of Antwerp

In November 2017, Erwin Verstraelen became Chief Digital and innovation officer of the Port of Antwerp, a new position in the executive committee. It was a clear indication of the strategic focus the port wants to give to digitalization. Based on previous roles in other companies, he has a strong background in strategic IT thinking and in-depth transformation of an organization driven by IT. His current team at the Port of Antwerp drives the injection of new and existing IT capabilities to enable the realization of the five strategic goals.

What characterizes Erwin can be summarized by the following self-made quote: “In life there are problems, challenges and opportunities. That’s actually three times the same thing, only the mindset is different.”

17:10

Using AI (Artificial Intelligence) and machine learning for HR predictive analytics

Using AI (Artificial Intelligence) and machine learning for HR predictive analytics

In the world of recruitment, data and analytics technologies have become true drivers of change. As a result, AI and machine learning are playing an increasingly prominent role in intelligent recruitment. Come and discover how tools like SAP Analytics Cloud can support recruiters in finding the perfect candidate.

 

Juan Staes

SAP Intelligent Enterprise
A mix of intelligent technologies

SAP Intelligent Enterprise
A mix of intelligent technologies

Smart companies invest in smart technologies, combine them with data and applications and build innovative business models and processes. They engage with customers and talent in new ways and achieve desired outcomes faster. Curious to know which open cloud platform can help with that? Discover the possibilities of SAP Intelligent Enterprise.

 

Pieter Hebben &
Michael Codini
Analytics Business Development Executive at SAP

Strategic transformation

Strategic transformation

Emerging technologies present both challenges and opportunities for today’s forward-thinking businesses. In this session, you’ll dig deep into delaware’s practical and proven approach to strategy formulation and execution in ‘the Second Machine Age’. You’ll learn how best to mobilize your workforce to adopt new technologies as we help you rethink your current business model to remain successful while capitalizing on your talents and capabilities. You’ll be introduced to a set of simple rules for engaging your team as you implement cutting-edge strategies designed to lead you toward future success. Moreover, we'll disclose the results of the Industry 4.0 survey about digitalisation in manufacturing.

 

Geert Scheipers

RPA, AI and emerging technologies as enablers for your self-driven back office

RPA, AI and emerging technologies as enablers for your self-driven back office

Transform your back office into a self-driven organization allowing Finance, Procurement and many other LoBs to focus on what really matters. By bringing innovative technologies such as Robotic process automation (RPA) and AI into practice, business process optimization within your support departments becomes reality. Allow your people to spend more time on value-adding activities, rather than on repetitive or time-consuming tasks. Come listen to our AI cases and discover its use in recruitment or learn how we’re streamlining the credit and collection process.

 

Jos Gilissen

Spadel's road to a sparkling future *
Future-proofing your ERP system with SAP S/4HANA

Spadel's road to a sparkling future *
Future-proofing your ERP system with SAP S/4HANA

To those companies that are currently using SAP ECC (SAP ERP Central Component): let us offer you a set of tools & expertise to help future-proof your ERP system. An efficient script will allow you to technically migrate to SAP S/4HANA, keeping throughput time and overhead to a minimum. Case in point: Spadel. Learn more about the water producer’s migration to SAP S/4HANA and get an insight into the challenges we’ve faced and lessons we’ve learned. Our approach is the starting point for your optimization and innovation tracks, including embedded analytics. The way towards the intelligent enterprise starts here!

 

Pieter Backaert & Steven Nachtergaele

17:45

Effortless experience *
How to optimize brand loyalty through customer service

Effortless experience *
How to optimize brand loyalty through customer service

Numerous calls to the service desk that lead you nowhere, countless emails without a helpful answer and other annoying experiences with customer service – we’ve all been there. Research has shown that bad experiences with customer service lead to a high level of frustration and are an important driver of brand disloyalty. 

If a brand wants to offer excellent customer service, the customer effort has to be minimal as the client expects a clear and fast solution without having to do too much himself. How can a company improve its customer service and optimize its brand loyalty? Find out during our session on customer experience!

 

 

 

Yves Van den Brande

Easily connect your IoT devices with Dynamics 365

Easily connect your IoT devices with Dynamics 365

IoT (Internet of Things) devices are becoming increasingly important for your business because of the data and insights they can deliver. However, the setup of these devices and connecting them to your business applications can be difficult and time-consuming. In this session, learn how you can connect an IoT device to Dynamics 365 in less than 5 minutes, without writing a single line of code. When the device is coupled, you can use telemetry to change your Field Service business models from a break-fix model to predictive maintenance.

 

Geert Maesele & Shana Vanduynslager

How to lead by example through training and change communication
Boost your Return-on-Change-Investment (ROCI)

How to lead by example through training and change communication
Boost your Return-on-Change-Investment (ROCI)

Whether you’re implementing SAP ERP, Office 365 or a SharePoint intranet, a new system impacts the day-to-day activities of your end-users. If both the project team and management lead by example, the chances of end-users adopting their new tools are much higher. That’s why we want to support the project team, select sponsors and help build a network of ambassadors. ‘How do I cope with resistance?’ ‘How do I train key-users?’ These and other questions are answered through training, documentation and change communication. Find out more during our session, including real-life examples, best practices and hands-on tips & tricks.

 

Caroline Hillaert & Elke Toebaert

Conquering the modern data dilemma
with Microsoft Azure

Conquering the modern data dilemma
with Microsoft Azure

Many organizations dream of a future in which analytics, artificial intelligence (AI), the Internet of Things (IoT) and other emerging technologies come together in harmony to improve the way they do business. But the dream ends abruptly when trying to enter this new world with old problems. In practice only 1 in 3 companies succeed. In this session, Maarten will guide you through the conceptual building blocks of what it takes to create a modern, AI capable, (big) data platform. Discover how we can set the starting point to accomplish all of this on Microsoft's Azure cloud platform.

Maarten Herthoge

SAP Customer Experience
SAP C/4HANA Explained

SAP Customer Experience
SAP C/4HANA Explained

Join our session and learn what SAP C/4HANA is all about. Discover the architecture & roadmap and see it in action.

 

Simon Depuydt

18:20

Finance transformation
the CFO office of the future

Finance transformation
the CFO office of the future

Technology is changing our daily life, and it changes lives in a finance department as well. But how do you engage on that change? delaware’s digital finance transformation roadmap helps finance departments to become strategic business partners that add true value to their business. This session covers 3 interesting topics on innovation in the operations, planning and reporting domain. Are you in?

 

Colette Bisschop

(Hybrid) SaaS ERP is the new black

(Hybrid) SaaS ERP is the new black

SaaS solutions are now fully available in ERP land. As an early adopter, delaware has been running ERP in the cloud for a while now, based on a full SaaS model. In time, several of our customers have decided to follow the same path. The advantages in terms of the total cost of ownership, innovation strategy and scalability of these solutions are plenty. In this session we will guide you through the options, the benefits and the lessons learned.

 

Folker Lamote

26% of marketing budget is being wasted, so let’s get smart

26% of marketing budget is being wasted, so let’s get smart

How many new customers will you attract with your new commercial? How much do you need to spend on Google Ads to attract 1.000 new customers? What happens if you leave Facebook out of the media mix? Sounds like hard to answer questions? Not anymore. Together with our client we worked on a statistical model & visual dashboard that shows how much every euro spent on marketing, grows or shrinks your bottom line revenue. Come and have a look. We’ll happily share what we learned from the experience.

 

Laurence Vandelanotte & Felix Declercq

SAP on Azure @ Renson

SAP on Azure @ Renson

Don’t put a limit on your innovation and listen to a great story of how cloud becomes a true business enabler. There has never been a more exciting time to be in IT since the numerous ways of combining Microsoft Azure platform services and SAP S/4HANA.

 

A story ventilated by Koen Van Loo, CIO Renson Ventilation
Finn Michielssens & Gunter Dewitte

The Self-driven Supply Chain *

The Self-driven Supply Chain *

By 2030, both society and technology will have changed beyond recognition, and so will your supply chain. We believe that within ten years, supply chains will be "self-driven". In fact, self-driven supply chains are aimed at increasing operational efficiency by automation throughout the entire process chain (plan, buy, make, store and sell). In order to reach a self-driven supply chain, you’d need a clear strategy and roadmap fueled by innovative solutions. That’s why in this session, we will uncover which steps your company can take to reach the level of a self-driven supply chain, using state-of-the-art SAP technologies and powered by Artificial Intelligence.

 

Alexander Naessens & Simon Nuttin

18:55

BREAK
Quick food and drinks

19:10

The Field Engineer of the future

The Field Engineer of the future

Field Anywhere is an essential asset for helping organizations to get the most out of their field workforce. Both on- and offline, the app assists field engineers on the floor and frees up extra capacity by reducing time spent on non-value adding activities. Unlike other third party tools, Field Anywhere is fully integrated and XR (Cross Reality) enabled. The future for field engineers is virtual - Come and discover step-by-step how to increase the productivity of your field engineers.

 

Laura Debrock & Annelies Van der Borght

Supercharge your IT help desk for success
Intelligent service delivery with process mining

Supercharge your IT help desk for success
Intelligent service delivery with process mining

Do you know what slows down your Service Delivery? – We do! The resolved volume of logged issues isn’t in line with your expectations? Tickets are exceeding SLAs (service-level agreement), causing additional operational costs & decreased customer satisfaction, but you don't know why? By applying process mining to your operational data you will be able to pinpoint root causes,  identify areas of improvement and derive real-time actionable insights. Why wait? Join us and learn how you can deliver outstanding customer satisfaction within your service delivery organization.

 

Jessica Van den Heuvel & Stefanie De Smet

delaware's B2B Self-Service Portal
Enables smoother collaboration in supply chain activities between B2B partners

delaware's B2B Self-Service Portal
Enables smoother collaboration in supply chain activities between B2B partners

The delaware B2B self-service portal is a lightweight and extendable portal for organizations that want to optimize back office operations and deliver convenience while interacting with business partners. It's the perfect e-commerce platform for business partners to maintain master data, create orders or track the status of invoices. Unlike large e-commerce platforms the solution brings instant value with low entry barriers. Can it reduce back office cost? Yes. Will it improve your service? Most definitely. Find out more during our session.

 

Karel Serruys

DEL20 Transformed Business

DEL20 Transformed Business

"The enterprise that does not innovate, inevitably ages and declines". It's a quote by American management consultant Peter F. Drucker that resonates with us at delaware. As it stands, many of our customers seem to agree that innovation is the answer to their everyday challenges. And as experimenting is key, we'd like to take this opportunity to show you how we've embedded innovation in several of our customers' organizations. Keeping an open mind to technological possibilities is only the beginning! Join this session and find out more about our innovation ecosystem.

 

Jan Van der Steen

Hi honey, did you lock the cloud before coming to bed? *
Securing the digital workplace

Hi honey, did you lock the cloud before coming to bed? *
Securing the digital workplace

Is your digital workplace as secure as you'd like it to be? The big risk of the cloud is that it’s easy for a non-expert to deploy software or enable features without considering the safety implications. If you want to secure your data, you have to invest. By using Microsoft cloud you can take advantage of its wide array of security features, but only a few are enabled by default. In our session we will give a demo on how Microsoft cloud security features can help in securing your Office 365 environment. Come and see how we hack into an insecure digital workplace!

 

Maarten Leyman & Tom Vandewinckele

19:30

SAC (SAP Analytics Cloud) Product Cost Planning

SAC (SAP Analytics Cloud) Product Cost Planning

In a changing world with uncertain material, labor and energy prices, what is the impact on your production cost and bottom line result? Join our session and find out more about SAC (SAP Analytics Cloud).

 

Lander Vanmeenen

CM Thuiszorgwinkel creates immersive customer experience
A fully integrated and end-to-end retail solution

CM Thuiszorgwinkel creates immersive customer experience
A fully integrated and end-to-end retail solution

Today’s customers yearn for their shopping experience to be seamless, want the flexibility to buy your products both online and in-store, and expect exceptional customer service. An end-to-end retail solution like Microsoft Dynamics 365 for Retail can help deliver that unified commerce across all channels. But how? Come and discover how the solution has helped CM Thuiszorgwinkel to standardize its retail processes and provide immersive customer experiences across all touchpoints. You’ll get an exclusive view behind the project’s scenes and a short demo on how to use the tools.

 

Laura Van Roey & Laurence Vandeputte

From service intake to resolution at Stow

From service intake to resolution at Stow

Live demo of a Service Customer journey with SAP S/4HANA Customer Management & Field Service (coresystems) incl. service portal.

 

Nele Vijt & Anne Taelman

Experience meets Operations (Qualtrics)

Experience meets Operations (Qualtrics)

We are living in an Experience economy. Come and explore Qualtrics, the new acquisition from SAP, see how experience can be improved for brand, product, employee & customer.

 

Christophe Bogaerts

Information Management, the engine for digital transformation *

Information Management, the engine for digital transformation *

Information Management is no longer just about storing or managing documents, it is an enabler for digital transformation and process optimization. During this session we'll explain how the creative use of content and process services provide the means to increase the throughput of your processes, boost the effectivity of the workforce and truly digitize portions of your business. We’ll leave the high level fluffy stuff behind and bring you a few tangible examples of how you can enrich your ERP implementation.

 

Gert Vanhaverbeke

19:50

The possibilities of machine learning on SAP C/4HANA
A presentation of live cases

The possibilities of machine learning on SAP C/4HANA
A presentation of live cases

Optimizing business processes and reducing costs with Machine Learning - it's possible. Join our live demo session and discover how our C4 AI.Factory can save up to 3 months of time with just one click. Product managers can now count on 97% accuracy in digital tagging and fully automated product recommendations. Get inspired by the C4 AI.Factory and benefit from higher margins thanks to its ability to recommend the right premium products for each account.

 

Kevin De Beck & Bram Lust

A pinch of probability is worth a pound of perhaps
How to manage SaaS releases by Microsoft or SAP

A pinch of probability is worth a pound of perhaps
How to manage SaaS releases by Microsoft or SAP

Imagine the worst-case scenario: your most critical business flow is down for hours due to an upgrade on your ERP or CRM system you didn’t ask for. Maybe the upgrade timeslot wasn't communicated, maybe key users fell sick on the test date… Either way, the situation could have been avoided. Discover our lessons learned on how to manage these upgrades using test automation, and see for yourself how autonomous robots leverage insights from process mining.

 

Andreas Faes & Tom Vandewinckele

Rapid Application Development
The new normal for applications?

Rapid Application Development
The new normal for applications?

Mendix, PowerApps or Outsystems – what are they all about? These Rapid Application Development platforms help you to enhance your development process, boost your building capabilities and support your business strategy as a whole. On top of that, they provide an answer to your mobile needs. Come to our session and let us show you how easy it is to create these kinds of applications, while sharing the pros and cons of each platform.

 

Geert De Win

SAP Data Governance turned into practice

SAP Data Governance turned into practice

We all need data governance, but it might seem difficult sometimes to give it a start. We will show you how data governance in an SAP context can be easily brought to practice, by connecting the data in SAP to people, processes and tools.

 

Edel Boone & Sarah De Meersman

Industry 4.0 - The journey *

Industry 4.0 - The journey *

Do you and your leadership team struggle to identify the Smart Factory projects worth pursuing? Are you feeling overwhelmed by the business model change impact of Servitisation? Is the supply chain Control Tower a projection somewhere in a distant future,  and are the perceived risks hindering your innovation ambitions? Follow us in discovering and using the pragmatic delaware roadmap to Industry 4.0.

 

Jan Vandenbosch

20:05

Walking dinner and networking

Registrations are closed for this event, we are looking forward to meeting you at one of our upcoming events.