Agentforce World Tour Belgium

Agentforce World Tour Belgium

May 19, 2026

Many organizations invest in digital. Fewer turn it into real business impact. 

Customer expectations keep rising, data is everywhere, and AI promises speed and scale. Yet many organisations struggle to connect platforms, activate data, and help their teams work smarter across sales, service and marketing.

At Agentforce World Tour Belgium, business and technology leaders come together to explore how connected CRM, data and intelligent automation help organisations drive sustainable growth. Not as isolated tools, but as part of a coherent digital backbone.

As a sponsor, speaker and exhibitor, delaware shares practical insights on how to move from digital ambition to measurable results.


📍 Square Brussels Meeting Centre
📅 19 May 2026

What you'll gain from attending

This event helps you step back from tools and trends, and focus on what truly moves your business forward.

  • See how digital drives business, not the other way around
  • Understand how to turn data into value
  • Learn from real-world experiences
  • Get guidance you can act on
  • Connect with peers and partners

delaware speaker session

What if your technician never went home? Agentforce, Knowledge & the Always-On Service Agent

📍Breakout Stage 2: from 14:45 – 15:15 PM

Discover how a B2B technical distributor automated knowledge capture from live call transcripts and deployed an AI-powered service agent, cutting resolution time and turning every technician call into structured, reusable knowledge. 

In this session, delaware walks you through a real-world Agentforce implementation for a technical B2B distributor. We cover two complementary agents: a Service Agent embedded on the customer website and in Salesforce for case deflection, and a Knowledge Agent that processes call transcripts to continuously enrich knowledge articles. 

We also compare two transcript integration architectures, Imagicle vs. Service Cloud Voice with the next-gen Cisco connector and share honest lessons on agent design, knowledge grounding, and what it takes to move from demo to production.

Meet delaware at the booth 👋🏻

Looking to discuss your digital challenges in a practical way?
Visit the delaware booth for open conversations with our experts.

  • Talk through your current situation and ambitions
  • Explore relevant use cases for your industry
  • Get honest advice — focused on impact, not hype

No hard sell. Just practical insights and meaningful discussions.

Practical information

  • Date: 19 May 2026
  • Location: Square Brussels Meeting Centre, Brussels
  • Audience: Business leaders, decision-makers, digital and IT leaders
  • Format: Keynotes, breakout sessions, networking & expo
Salesforce

Related content