DBE EXP Salesforce Support Engineer

You take ownership of incoming and open cases (bugs, feedback, support requests or specific questions) and act as the first point of contact between the customer and our support organisation. You make sure every case ends with a clear solution.

Part of your workload also consists of:

• Analysing incoming cases thoroughly and proposing a suitable solution
• Implementing the approved solution on the customer's platform yourself, or supporting a fellow consultant during implementation
• Working along best practices and our internal procedures
• Building a trusted-advisor relationship with the customer, based on relevant and reliable information
• Collecting feedback from everyone involved and taking a critical look at how we work, with concrete improvement ideas
• Working closely with our technical support colleagues and project teams
• Sharing what you learn, so nobody has to solve the same problem twice

Our Salesforce team builds applications on the Salesforce platform that support as many of our customers' business processes as possible, in a solution people enjoy using. We work project-based for customers across different industries, and we don't outsource our consultants: you join a team you actually know.

Knowledge sharing is not a slogan here. You get a buddy, colleagues who think along when a case gets tricky, and training and certifications through the delaware academy. You work from the office, from home or at the customer, and sometimes you're on the road for meetings or training sessions with customers across the country.

Let's see. If you…

• have at least 2 years of hands-on Salesforce experience (medior or senior)
• are technical enough to resolve cases yourself: you work comfortably with configuration (Flows, validation rules, permissions, reports) and can analyse and debug issues
• have experience with Apex, SOQL or Lightning Web Components (a plus, but not a must: you're welcome to come from the configuration side)
• are a strong communicator and customer-focused, and can explain technical topics in plain language
• think analytically and always aim for the right solution
• speak and write fluent Dutch and English (French is a plus)

…then you may be the Salesforce Support Engineer we're looking for!

Experience and proven expertise matter more to us than a degree. Apply and let's talk about the job, your talents, your track record and your future with the #peopleofdelaware.

*At delaware, we believe consultancy goes hand in hand with flexibility. Customer projects may occasionally require you to travel outside your usual work location. While we take personal circumstances into account as much as possible, a certain openness towards mobility is an inherent part of the consultant role at delaware.

*delaware is committed to creating an inclusive work environment that empowers all our people. A diverse workforce is the best guarantee of success for our employees, our customers, and our partners.