Adressing Salesforce's Visual Remote Assistant
- sales & marketing
- discrete manufacturing
If you are using Salesforce Service Cloud and Field Service Lightning to manage customer service requests, you may face challenges in obtaining the correct information from the customer and sending the right technician to solve the problem. To address this issue, Visual Remote Assistance is an add-on that enables you to offer remote support to your customers and solve issues efficiently without the need for on-site interventions. Discover how Visual Remote Assistance can benefit your organization and improve your customer service.