Omnichannel Experience

Omnichannel Experience

With 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey.

UX & design

Experience design isn’t about building a good-looking website. It is about translating the visitor’s actual needs at every step in the customer journey into an intuitive surfing experience. Discover why UX & design are key to engaging users.
With 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey.

Omnichannel platforms

Offer a single, unified experience to your customers – no matter which channel they use

With the right omnichannel platform, you can deliver the “buy anywhere, fulfil anywhere” experience that customers expect today.

customer stories

Customer engagement & commerce

Deliver intelligent, trustworthy customer experiences across all channels

Customer engagement & commerce is about creating consistent, high-quality, personalized customer experiences both online and offline in order to build strong, lifelong client relationships.

Identity management

Understand your customers and turn them into loyal brand advocates via seamless experiences

Identity management is about creating a single user profile for each customer, starting from their first interaction with your enterprise, which then allows you to offer smooth and personalized customer experiences across all of your channels.

blog

Connected Cost Management: how to leverage technology to reduce costs and grow faster

Discover delaware’s targeted cost management and technological acceleration approach, which helps companies foster growth – no matter the circumstances. read more

Generative AI, one year after ChatGPT: first reflection, then activation

Since the launch of ChatGPT, organizations around the globe have explored generative AI’s rich potential. delaware can facilitate that search. read more

How data-driven sustainability can boost business value (and how to get there)

Learn how collecting and managing your ESG data will help you create true business value, and how to build a strong sustainability data foundation. read more

The status of e-invoicing: close-up on Poland and Romania

Doing business with Poland or Romania? B2B e-invoicing becomes mandatory in 2024. Do your need to change your invoicing process? How do you get started? read more