Omnichannel Experience

With 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey.

UX & design

Experience design isn’t about building a good-looking website. It is about translating the visitor’s actual needs at every step in the customer journey into an intuitive surfing experience. Discover why UX & design are key to engaging users.

With 88% of organizations delivering multichannel customer experiences, yours must be truly excellent, consistent and simple in order to compete. Discover how we can help you build valuable relationships throughout the entire customer journey.

Omnichannel platforms

Offer a single, unified experience to your customers – no matter which channel they use

With the right omnichannel platform, you can deliver the “buy anywhere, fulfil anywhere” experience that customers expect today.

Customer engagement & commerce

Deliver intelligent, trustworthy customer experiences across all channels

Customer engagement & commerce is about creating consistent, high-quality, personalized customer experiences both online and offline in order to build strong, lifelong client relationships.

Identity management

Understand your customers and turn them into loyal brand advocates via seamless experiences

Identity management is about creating a single user profile for each customer, starting from their first interaction with your enterprise, which then allows you to offer smooth and personalized customer experiences across all of your channels.

blog

A beginner's guide to beacon technology

You no doubt know that location, location and location are the only three things that matter in real estate. But there’s a high chance that location is about to become a game changer in mobile app development as well. Location-based services are making an entry in a growing number of markets and industries, based on the use of GPS, BLE (Bluetooth Low Energy) Wi-Fi, geofencing and… beacons.
read more

Co-innovation: just what does it take?

‘Competition is no longer between companies, but between networks’. Although that’s an often-heard and widely accepted statement, building partnerships and innovating with partners is easier said than done. To succeed in the pursuit of shared goals, companies must overcome their deep-seated fear of sharing and build a relationship based on trust.
read more

Dos and don’ts when migrating to SAP HANA

Faster applications, real-time analytics on transactional data and an improved user experience… These are some of the promises of the SAP HANA in-memory database technology. How alluring these benefits may sound, the fear of going through a complex migration path is still holding back quite a lot of companies. An unfounded fear in many cases, as the database migration, as such, causes very few challenges. Complexity often arises when technical system upgrades are planned at the same time. 


So be aware of these 5 common pitfalls:

read more

Hands-on tips to protect your sensitive data

The days are long gone that you could only exchange files with another user by means of a USB stick, an external hard drive or even, for those of us who are over 40, a floppy disk. Today the internet is omnipresent and allows you to send files to someone else without even getting out of your chair.

But as well as being convenient, the internet also poses some real threats. As CIO, I am concerned about this. Actually, data protection should concern us all, because our business partners and customers expect that their data is in good hands.
read more