Digital ecosystem

Feeding into digital consumption

The consumption of information and media via digital means will only grow with time. COVID-19 has resulted in digital consumption to surge by over 30%, creating new and lasting consumer habits. Communicate timely with the right audience at the right time and channel with our Intelligent Engagement Hub.

Intelligent Engagement Hub is a framework intended to Digitally Enable companies in FSI sector, allow them to become significantly more customer centric through a recommendation engine & ensure that across channels, customers always enjoy a similar experience.

Seamless digital experience all around

Automate large volume of incoming data processing such as statements, letters or invoices
Connect with third-party apps with internal system for maximum efficiency
Pull records from the right channel to create documents
Manage content from new business, compliance, marketing and more
Connect with CRM platforms to personalise marketing campaigns
Send outbound communication seamlessly across channels from print, email, to Whatsapp messages
Track real-time status and send alerts and notification conveniently
Archival of communication history with data lake and other storage warehouse

we commit
to deliver a sound and robust digital ecosystem which align with and support your overall business objectives

Intelligent Engagement Hub

A visual representation

Explore the possibilities with an intelligent engagement hub strategy

Flow and design of the Intelligent Engagement Hub

Get infographic (pdf)

Elixir ComOps

Infobip

Mendix

OpenText

Zudy

How we can help you

Our experts has helped organisation across industries step into the digital future. Along with digital transformation, we set up a communication strategy, create creative concepts and messages, bring all those aspects together in a communication plan, and supervise the rollout of campaigns.

By closely collaborating with your team, we can develop the right messaging and communicate it by means of a communication kit, consisting of different assets using various communication channels.

Why choose delaware?

We offer a structured approach
We offer end-to-end communication tracks from audit to delivery
We collaborate closely with your communications team
We are comprised of a specialised team of senior communication consultants specialised in IT marketing and communication

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