ODS (Operational Data Store) template for omnichannel CX usage
delaware ODS is a dynamic and up-to-date data store to serve customer touchpoints. It harvests cloud technologies to provide extensive search and security features.
- Data elements from multiple sources
- Transformed in a system independent (canonical) format
- Stored on an atomic level
- Captured in (near) real-time
- Focus on operational requirements
Standard edition
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Yannick De Pelsmaeker
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