“Our close contact with the delaware team makes working with them so much more valuable.” – Stijn Raemdonck, Alpro IT Director
In addition, delaware took care of a broad range of SAP support services, ranging from infrastructure activities to functional and technical activities. A first phase focused on rationalizing the IT ticketing helpdesk and optimizing incident management.
Recently, delaware has started guiding Alpro’s IT community in new ways to collect business insights in its relation with customers. In doing so, this created opportunities for Alpro’s internal IT staff to transform from service providers to business analysts, helping the company grow and supporting better decision-making.