Robotic process automation: reduce friction in your back office processes

Laying the groundwork for the self-driven back office

Say no to repetitive administrative tasks that keep employees from reaching their full potential. By mimicking human actions, robotic process automation (RPA) is a software technology that opens up a world of opportunities and frees up your staff to increase their impact on business results. Here’s what you need to know and how to get started in Singapore.

What is RPA and what can it do for you?

Automate to create more impact

RPA are software robots that perform a wide variety of standardised, repetitive tasks, such as invoicing, onboarding, contract management. Robotic process automation solutions can boost productivity and operational efficiency, freeing up your staff for more impactful tasks.

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How RPA can help

Towards the self-driven back office

Automate high volume, standardised, repetitive tasks based on pre-defined rules and parameters that require access to multiple – siloed – systems. Set yourself up for success with delaware’s step-by-step approach to RPA – from ideation to implementation, and beyond.

Proof of concept
RPA centre of excellence setup
Implementation services
Advanced training
Support services

Replacing administrative employees are neither the primary objective nor a common outcome for RPA projects. In the few instances where projects led to reductions in head count, the tasks in question had already been shifted to outsourced workers.

Thomas H. Davenport & Rajeev Ronanki, Harvard Business Review

Endless possibilities for RPA

Finance

Automate invoice processing and reduce working capital in financial domains. Or free up time for valuable analysis with automatic balance sheet reconciliation.

Procurement

Let RPA handle contract life cycle management to save time and improve policy adherence and standardisation. Or, free your staff from tedious document processing tasks to focus on exception handling.

HR

Automate both personnel on- and offboarding process or data exchange with your social security application to save time and engage in key HR roles.

Master Data Management

Automatically create business partners, projects, materials, employees. Or let RPA take over supplier master data checks.

IT

User creation and termination tasks are a thing of the past. RPA also enables automation of recurrent IT Operations.

Customer Service

Save time and improve customer experiences by automating periodic communications and engagements.

Supported RPA solutions

At delaware, we have experience with and expertise in a wide range of RPA software tools. Whether you’re looking for leading vendors like UiPath, visionaries like Microsoft and Servicetrace, or niche player like SAP – we’ve got you covered on the road to robot-driven efficiency with our expert consulting services in Singapore. Let us help you leverage robotic process automation solutions for business success today.

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Robotic Process Automation