Robotic Process Automation

Laying the groundwork for the self-driven back office

Say no to repetitive administrative tasks that keep employees from reaching their full potential. By mimicking human actions, robotic process automation (RPA) is a software technology that opens up a world of opportunities and frees up your staff to increase their impact on business results. Here’s what you need to know and how to get started in Singapore.


What is RPA and what can it do for you?

Automate to create more impact

RPA are software robots that perform a wide variety of standardised, repetitive tasks, such as invoicing, onboarding, contract management. Robotic process automation solutions can boost productivity and operational efficiency, freeing up your staff for more impactful tasks.

How RPA can help

Towards the self-driven back office

Automate high volume, standardised, repetitive tasks based on pre-defined rules and parameters that require access to multiple – siloed – systems. Set yourself up for success with delaware’s step-by-step approach to RPA – from ideation to implementation, and beyond.

  • Proof of concept
  • RPA centre of excellence setup
  • Implementation services
  • Advanced training
  • Support services
Replacing administrative employees are neither the primary objective nor a common outcome for RPA projects. In the few instances where projects led to reductions in head count, the tasks in question had already been shifted to outsourced workers.
Thomas H. Davenport & Rajeev Ronanki, Harvard Business Review

Endless possibilities for RPA

Finance

Automate invoice processing and reduce working capital in financial domains. Or free up time for valuable analysis with automatic balance sheet reconciliation.

Procurement

Let RPA handle contract life cycle management to save time and improve policy adherence and standardisation. Or, free your staff from tedious document processing tasks to focus on exception handling.

HR

Automate both personnel on- and offboarding process or data exchange with your social security application to save time and engage in key HR roles. 

Master Data Management

Automatically create business partners, projects, materials, employees. Or let RPA take over supplier master data checks.

IT

User creation and termination tasks are a thing of the past. RPA also enables automation of recurrent IT Operations. 


Customer Service

Save time and improve customer experiences by automating periodic communications and engagements. 

Supported RPA solutions

At delaware, we have experience with and expertise in a wide range of RPA software tools. Whether you’re looking for leading vendors like UiPath, visionaries like Microsoft and Servicetrace, or niche player like SAP – we’ve got you covered on the road to robot-driven efficiency with our expert consulting services in Singapore. Let us help you leverage robotic process automation solutions for business success today.

blog

Business Performance Optimization

How to get business impact out of your small data
The current unusual times are forcing us to change our common and deeply embedded habits and behaviour. Times are changing, not just in our daily and personal life, but certainly in our business endeavours and how we engage with our existing customers today and future customers tomorrow.
read more

Transformation vs Enablement

The way we do business has changed, and this can all be traced to the introduction of IT and other digital channels.

In the past, organizations utilized IT for certain operational aspects of their business. But now, modern organizations run their entire business models with IT and digitalization at the core of operations. 

read more

To RISE or not to RISE?

As we’re inching closer to SAP’s 2027 deadline, many companies are considering their options for moving to SAP S/4HANA. The launch of RISE with SAP in 2021 added yet another variable: a subscription bundle that expertly combines performance with ease-of-use and simplicity. But what’s the best course of action for your organization? Here’s our comparison of the RISE with SAP versus SAP S/4HANA ‘any premise’ operating models and licenses.
read more

Quality assurance in development

Whether you’re building cars or code, the importance of quality assurance (QA) can’t be overstated. Not only does compromising on quality lead to customer dissatisfaction – or worse: accidents – it also causes significant delays and additional costs. Unsurprisingly, QA is gaining a lot of attention in coding and development. But what exactly are the characteristics of high-quality code, and how can developers meet these requirements?  

read more