In lead generation, inbound leads can come via Omni-channels, from emails to lead forms. These leads can be automatically be routed to relevant departments or personnel for follow up
Sales order automation streamlines the typically manual and time-consuming process during the sales process. There is no need to worry that a salesperson might not enter data or pass the correct information along to the next step. Prospects and customers can also learn about products and services, making purchases conveniently, without human interaction.
With RPA, incoming tickets can be reviewed and evaluated automatically to determine the required support category. They would then be routed to the appropriate person, department, or system. During resolution, bots can retrieve the information a service staff might need with a single command and integrate them on a single screen.