Dimitri Roman: “Let’s go back in time. How did we learn on the work floor in the ‘past’? Via the conventional ‘formal’ learning methods, as in a trainer who transferred their know-how in a structured and systematic way, in front of the (digital) classroom. We also picked up knowledge ‘informally’, via books, Google and learning management systems. Lastly, we learned via a ‘social’ channel: through a colleague next to us who executed a certain task, something we felt compelled to pick up ability for. This last form of learning was very important indeed but at the same time entailed a hidden cost. The expert, paid for their particular scope of work, wasn’t actually doing what they were paid for during a moment of knowledge transfer, which took place one-on-one and was not logged.”
This was the daily modus operandi in connected professional environments.
Today, for the most part, working remotely has become the norm. A trend accelerated of course by COVID-19, but in fact present prior to the pandemic, in international businesses, for instance.