GDC_AMS_SA_Consultant_Job_Description

Microsoft, cloud & Infrastructure, some experience, consultant
Philippines

About delaware:

We are a renowned global corporation dedicated to delivering advanced business, IT solutions and services, assisting organizations in their business and digital transformations. Our primary goal is to equip companies with the necessary tools to accomplish their mission-critical objectives and future-proof their operations.

We are SAP Platinum partner. Presently, our team consists of over 5000+ skilled professionals spread across 19 countries spanning Europe, Asia, United Kingdom, South America and North America.

Connect with us on LinkedIn!

Click here-  https://www.linkedin.com/company/delawareindia/

Roles and Responsibilities

  • Perform day-to-day AMS support tasks including user access provisioning, role maintenance, troubleshooting access issues, and responding to SAP security-related incidents and service requests. 
  • Analyze and resolve authorization errors in various SAP systems (ECC, S/4HANA, Fiori, BW, GRC, Cloud etc.). 
  • Handle requests related to role modifications, creation, or deletion based on business needs and project requirements. 
  • Work with Functional and Technical teams to design and validate role changes, and ensure alignment with segregation of duties (SoD) and compliance standards. 
  • Support GRC processes (Access Request Management, Access Risk Analysis, Emergency Access Management) if applicable. 
  • Participate in regular client meetings and maintain clear communication with the customer on ticket status and resolution progress. 
  • Follow and maintain proper documentation of AMS processes and knowledge base. 
  • Identify opportunities for process improvement or automation within the S&A support scope. 

more info about this job?

Laila HLIMI

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • High Proficiency in English, both verbal and written. 
  • Excellent problem-solving and analytical skills. 
  • Ability to work independently and as part of a team. 
  • Strong communication and interpersonal skills. 
  • Stakeholder Management: maintain strong relationships with clients and other stakeholders. 
  • Familiarity with ITIL processes and best practices. 
  • Knowledgeable in ITSM tool (ServiceNow or similar) for ticket management. 

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