Order-to-Cash Solutions: Enhancing Business Efficiency

Make Every Order Count with SAP Order-to-Cash

From first order to final payment — automate and optimize every step.

In today’s fast-paced, digital-first economy, Philippine businesses can't afford delays, missed deliveries, or disconnected systems. You need full control of the order to cash process — from quotation to delivery, billing to collections — in one integrated, intelligent platform.

That’s where SAP Order to Cash comes in. Delivered by delaware, we help growing businesses like yours automate the order to cash cycle, align operations, and unlock faster cash flow.

What’s Holding You Back?

Here’s what we’re hearing from local businesses across industries:

Delays & Disconnects Across the Order to Cash Process

Manual order taking, fragmented systems, and delayed communications between sales, warehouse, and finance make order fulfillment slow and error-prone.

Inaccurate Inventory & Delivery Commitments

Without real-time visibility, it's hard to confirm stock, schedule deliveries, or update customers — leading to broken promises and lost trust.

Billing & Collections Take Too Long

Slow invoice generation, manual credit checks, and inconsistent follow-ups can choke your cash flow and increase bad debt risk.

No Clear View of Sales & Margins

When data is buried in spreadsheets, sales teams and executives miss insights needed for timely decisions or strategy pivots.

Export & Tax Complexities

For exporters, the need to generate tax-exempt invoices and customized billing documents adds complexity and risk without the right system in place.

Automated and Streamlined Order to Cash: End-to-End, Real-Time, and Scalable

Here’s how SAP’s order-to-cash process helps companies solve these challenges:

Pre-Sales & Order Management

Capture leads from trade shows, calls, or online platforms. Generate quotations and contracts in just a few clicks. Accept customer POs and create linked sales orders with built-in checks for credit limits, pricing, and inventory.

Fulfillment & Delivery

Enable smooth and timely deliveries with integrated picking, packing, and transportation workflows. Every shipment is monitored — no missed orders, no miscommunication.

Billing & Collection

Auto-generate invoices based on delivery or milestone triggers. Manage billing types like down payments, proforma invoices, or debit/credit memos. Track receivables and monitor payment collections — all in one system.

Analytics & Reporting

Understand which brands or accounts drive margin. Analyze pricing impact, delivery lead times, and customer behavior. Reports are available online or via mobile, anytime.

Tailored Scenarios for the Philippine Market

We’ve implemented SAP Order to Cash for companies across retail, manufacturing, distribution, and export. Here’s how you can use it too:

Key Account Sales – Manage complex customer contracts, delivery plans, and billing for your biggest clients.
Export Processing – Ensure tax-exempt billing, FX adjustments, and document compliance for international orders.
POS and Store Transactions – Sync your point-of-sale systems with your inventory and delivery channels in real time.
Returns and Refunds – Inspect, approve, and process returns with minimal manual work and full traceability.
Special Sales & Employee Discounts – Manage non-standard sales like internal purchases, marketing giveaways, or scrapped items.
Invoice Corrections – Generate debit or credit memos for price deviations — no fuss, no missed audit trails.

Features and Functionalities

Sales & Orders

Sales quotations, contracts, and orders
Create sales quotes and contracts with standardized templates. Convert them into sales orders with just a click, reducing time spent on manual encoding and ensuring accuracy across transactions. Built-in approval workflows help reduce bottlenecks and improve turnaround times.
Customer purchase order tracking
Track every stage of a customer’s PO — from creation to delivery — in one place. Sales teams no longer need to chase different departments for updates. This improves customer communication, builds trust, and speeds up fulfillment.

Delivery Management

Delivery creation, picking, packing, goods issue
Once a sales order is confirmed, automatically trigger delivery creation. Coordinate picking and packing in the warehouse, and post goods issue in real time — helping ensure on-time delivery and accurate inventory management across locations.
Transport planning and execution
Plan optimal delivery routes and assign the right transport mode (truck, ship, courier) based on lead times, cost, and delivery constraints. Monitor delivery status and exceptions to avoid costly delays or customer complaints.
Freight settlement
Automate freight cost calculations and settlements with logistics partners. Track shipping charges per customer or order and integrate them into billing, improving cost transparency and control.

Analytics

Sales reporting via web and mobile
Access real-time reports and dashboards anytime, anywhere — whether in the head office or on the go. Analyze order volumes, customer behavior, and sales trends to support agile decision-making.
Margin and performance dashboards
Evaluate gross margins per product, brand, or sales region. Identify top-performing accounts and underperforming segments. Finance, sales, and leadership can act fast based on shared, data-driven insights.
Predictive inventory and delivery insights
Use machine learning and historical trends to forecast demand and plan inventory better. Proactively identify delivery delays or stockouts before they happen — reducing lost sales and operational costs.

Billings and Receivable

Invoice generation and correction
Generate invoices instantly based on delivery, contract terms, or billing milestones. Handle corrections via credit or debit memos without disrupting financial integrity — perfect for price disputes or volume discounts.
Output control (email, print, EDI)
Send invoices and related documents through your customer’s preferred channel — email, printed hard copies, or electronic data interchange (EDI). SAP ensures timely, accurate, and traceable communications.
Accounts receivable and collections tracking
Monitor outstanding payments by customer, invoice, or aging buckets. Trigger automated reminders and follow-ups. Finance teams gain visibility into collection efficiency and risk exposure, helping improve cash flow and reduce bad debt.

Why Choose delaware?

We don’t just implement SAP. We tailor it to your business — aligning your order to cash cycle with your growth goals, industry practices, and operational reality here in the Philippines. Whether you run on make-to-order, export, retail, or hybrid models, we bring the experience and tools to accelerate your transformation.

Ready to Turn Orders into Cash — Faster?

Let’s talk about how you can modernize your order to cash process with SAP, improve customer satisfaction, and free up working capital — all in one go.

Let's talk

get in touch