Dynamics 365 Sales

Not just a CRM it’s an AI-powered sales engine

Microsoft Dynamics 365 Sales helps your teams build stronger relationships, accelerate pipelines, and close deals faster. With Microsoft Copilot for Sales built in, sellers get real-time guidance, automated workflows, and actionable insights directly in Outlook and Teams.

The result? Less admin. Smarter decisions. More time winning customers.

Key features

AI-powered insights – Predictive lead scoring, conversation intelligence, and accurate forecasts help focus on the deals that matter.
Copilot for Sales – Auto-generate emails, summarise calls, surface insights, and recommend next best actions all inside Outlook and Teams.
360° customer view – Connect data across CRM, ERP, Contact Center, LinkedIn, and third-party apps for a complete picture of every customer.
Seamless integration – Supercharge collaboration with Microsoft 365, LinkedIn Sales Navigator, and other critical tools.

Business benefits

Sell smarter with Copilot – Free your sellers from admin so they can focus on building lasting customer relationships.

Accelerate sales cycles – Automate repetitive tasks and keep deals moving without bottlenecks.

Deepen customer connections – Deliver more personalised outreach, informed by AI insights and real-time context.

Improve forecasting accuracy – Gain reliable pipeline visibility and predict revenue with confidence.

With Dynamics 365 Sales and Copilot, your team won’t just sell faster they’ll sell smarter, building stronger connections and closing more deals.

Cross-solution connections

Customer Service – Full visibility from opportunity to service history.

Field Service – Link opportunities with predictive maintenance and outcome-based sales.

Customer Insights – Data & Journeys – Prioritise leads and personalise outreach with unified profiles.

Finance & Supply Chain Management – Sync quotes, orders, and contracts with ERP for accurate billing and forecasting.

Power Platform & Copilot – Automate workflows and boost productivity across the sales cycle.

SMART Dynamics 365 Sales offering

Close deals faster with our SMART approach.

Delaware’s SMART implementation of Dynamics 365 Sales gives your team everything they need to boost pipeline, performance, and profit in just four weeks. With Copilot handling the admin, AI scoring prioritising the right opportunities, and real-time insights guiding every interaction, your sellers can spend less time chasing data and more time winning customers.

discover SMART offerings

Why Delaware?

At Delaware, we don’t just implement Dynamics 365 Sales as we help you reimagine selling for the AI era.

We bring:

Seller-first design – We tailor solutions to fit your sales process, ensuring every tool enhances productivity and customer engagement.
Deep Microsoft expertise – Certified across Dynamics 365, Power Platform, and Copilot for Sales, we know how to connect every part of your sales ecosystem.
AI-first enablement – We embed Copilot and predictive analytics directly into your workflows — from Outlook and Teams to CRM.
End-to-end integration – We link Sales with Marketing, Customer Service, and Finance to give your teams a unified view of the customer and the business.

With Delaware, you gain more than a CRM, you gain a data-driven sales engine designed to boost performance, strengthen relationships, and deliver measurable growth.