Microsoft Dynamics 365 from Delaware

Microsoft Dynamics 365 from Delaware

Do more, with less

Microsoft Dynamics 365 is a collection of integrated cloud-based ERP and CRM software applications that help manage business functions such as finance, sales, operations and customer service. It integrates with Office 365 and Power BI.

To achieve operational excellence, processes, departments and people have to work closely together. Operating in siloes and chasing short-sighted KPIs won’t cut it: what you need is an operating system that offers a real-time, precise overview of processes and performance. With Dynamics 365, Microsoft transcends the largely artificial boundaries of the IT landscape, offering full integration of ERP, service and CRM capabilities within a complete business suite.

One of the key advantages of Dynamics 365 is that it allows business to truly transform themselves across the board to meet the changing needs of their customers. Because Dynamics’ intelligent applications work seamlessly together in the cloud, it helps you to connect people, data and processes in new and exciting ways.  Find out more in our latest eBook!

Microsoft Dynamics 365 eBook
Four dynamic pillars

Dynamic potential

Dynamics 365 covers a vast range of possibilities, with the most important advantages revolving around four pillars:

  • Engage customers: Understand customer behavior from consideration to purchase and build personalized experiences
  • Empower employees: Make sure employees have all the tools and insights they need to outperform themselves
  • Optimise operations: Adapt your operations to a dynamic business environment with advanced analytics
  • Transform products: Automate processes, become more proactive and even come up with entirely new business models
Doing more with less means applying technology to amplify what you're able to do across an organisation so you can differentiate and build resilience. 
Satya Nadella, Chairman and CEO, Microsoft
Microsoft Dynamics

Seamless integrations

Since Microsoft’s goal is to create a single, seamless business environment, Dynamics 365 works together with other Microsoft products:

  • Add a business intelligence layer with Microsoft Power BI
  • Unite business and personal productivity with Office 365
  • Use ready-made apps or create your own without any need for coding skills with Power Apps
Wave 2 release 2025

Wave 2 release 2025

Discover the biggest updates coming in Microsoft Dynamics 365 and Power Platform Wave 2 2025. From AI-powered Copilot across Sales, Service, and Field teams to smarter data insights and key deprecations, our executive eBook highlights what matters most and more importantly what you may need to do next.

Find out more

SMART Dynamics 365 Customer Service offering

Elevate service and loyalty in just 4 weeks. 

Delaware’s SMART implementation of Dynamics 365 Customer Service equips your team to deliver faster, more personalised support across every channel. With Copilot handling case summaries, AI routing customers to the right agents, and customer history surfaced in one place, your agents can spend less time searching for answers and more time creating experiences that keep customers coming back. 

discover all SMART offerings

How we can help

Create clarity in the breadth of possibilities posed by Microsoft Dynamics 365, with Delaware’s extensive technological knowledge and experience. 

Delaware is one of 11 global businesses to hold both SAP Platinum, Microsoft Cloud Solution and Azure Expert MSP awards. This provides our clients with the assurance in both our technical and consulting capabilities to deliver truly transformational business change. 

Why choose Delaware? 

  • We offer a structured approach
  • We deliver end-to-end solutions
  • We collaborate closely with your team
  • We have over 20 years of large-scale IT project experience across numerous industries

Together, we can guide you to operational excellence. 

Get in touch today

Embrace the future of business management with Microsoft Dynamics 365 with Delaware, your partner in achieving operational excellence.

Contact us

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